Automotive On Hold Scripts

Winter Driving

Sample #1

As everyone knows, driving in the snow can be a dangerous experience.  Here are a few tips to remember when you have to make your way through the pretty white stuff: when driving on newly fallen snow that hasn’t yet been plowed, try to drive in the ruts made by other vehicles, maintain a constant speed, and allow 2 to 3 times the normal driving distance between vehicles.  When stopping on snow or ice, always adhere to caution – if your vehicle has anti-lock brakes, press down the brake pedal firmly.  Otherwise, pump the brakes gently.

Sample #2

It’s happened to virtually all of us at one time or another: you trek out to your vehicle in the bitter winds of winter only to find you can’t get in because your locks are frozen stuck!  One efficient way to thaw a frozen door lock is by heating your key with a match or lighter – use pliers to hold the key while heating.  If you’re at home and you have close access to an electrical outlet, aim a hand-held hair dryer at the frozen lock.  Or, spray lock de-icer into the key opening.  To help prevent locks from freezing, periodically lubricate locks with an approved lock lubricant.

Sample #3

Winter driving has special dangers – longer hours of darkness, fog, rain, snow, sleet, and ice increase driving hazards.  The safe driver prepares for them.  Be sure your windshield washing fluid contains antifreeze.  On very cold days, be careful when using windshield washers and wipers at high speeds.  Even if the fluid contains antifreeze, the high wind chill can cause icing.  And remember, even though snow tires offer better traction and help in starting and stopping, they won’t help on ice.

Sample #4

Here’s a winter auto tip: In the cold months of winter, regularly check your car and make sure that the battery cable connections are tight and that there is no corrosion on the terminals. In batteries where the fluid levels can be checked, make certain that fluid covers the battery plates. In order to prevent fuel lines from freezing, consider adding a commercial additive containing isopropyl alcohol to the gas tank when filling up before and during extremely cold weather. Most importantly, never attempt to jump start a weak car battery that has frozen because of extremely low temperatures.

Sample #5

The winter season often produces severe weather conditions, in turn causing dangerous driving conditions.  To help avoid the dangers of bad weather, remember these tips: slow down when driving on snow and ice; allow three times the normal stopping distance; replace wiper blades; clean your windshield AND your headlights; and be sure to carry emergency supplies including jumper cables, flashlight, shovel, and even a sleeping bag.

Auto Safety

Sample #1

Driving takes total concentration.  If you try to do other things when you’re at the wheel, you greatly increase your chance of having an accident.  Here are a few tips to remember when driving: Adjust your child’s safety belt before you start out, not while you’re in traffic; Don’t peer into the rear-view mirror to comb your hair or touch up make-up; Don’t drive with one hand on the wheel and the other holding food – if you’re hungry, stop and eat; If a flying insect makes its way into your car, don’t try swatting it while driving – pull off the road first and then get rid of it; Don’t try to drive and read a road map simultaneously – pull off the road first or have a passenger help you follow directions; If children are misbehaving in the car, don’t turn around to discipline them – pull over first and then settle the problem; and of course, always wear a safety belt.

Sample #2

When riding in a car, please keep in mind that children should be held in place by a restraint system which meets all Federal Motor Vehicle Safety Standards.  As much as you may want to hold a child when riding in a car, you are not strong enough at the instant of a crash to protect the child against injury.  Our staff wants you and your family to stay safe on the road.

Summer Driving

Sample #1

Summer’s here, and that means many families will be hitting the highways to get to their vacation destinations.  Although it might seem logical to have your car serviced before going on an out-of-town road trip, consider this common sense approach: If a newly-replaced or serviced component is going to fail, it will probably do so during the first several hundred miles of driving.  Therefore, have your car prepped a few weeks in advance.  You’re better off breaking-in the part by driving those miles near your house before hitting the road.

Carbon Monoxide

Sample #1 

Risks of carbon monoxide poisoning and death increase when windows are closed or sealed.  The odorless, tasteless, colorless gas is produced by faulty heating/venting systems; malfunctioning appliances powered by oil, natural gas, coal or wood; or a car running in the garage.  To reduce risk, leave one window ajar at night, have your heating system inspected, and install a carbon monoxide alarm near your bedroom.  Stay warm and safe.

Aviation On Hold Scripts

General

Sample #1

With (Company name), receive the same exceptional and personalized service throughout Europe, the Middle East, Asia, and North America. No matter where you fly, our goal is to ensure your comfort and safety, so you feel welcome in your travels.

Sample #2 

We offer a truly extraordinary experience.  Our extensive knowledge combined with a well-trained, friendly staff, and flawless safety record sets us apart.  Visit (website address) to view our impressive fleet of charter aircraft including a variety of corporate jets with global range capabilities. Simply call a (Company name) representative, available twenty-four/seven, at (company number) to assist with your travel needs, or go to (website address) for an immediate online price quote.

Sample #3

We offer clients impeccable flight support services including business charter flights, trip planning, and logistics.  Our clients’ schedule is our top priority.  (Company name) operations executives are available 24 hours a day, 7 days a week to cater to your needs…We apologize for the delay; we will be with you in a moment.

F.B.O

Sample #1

A superior F.B.O. experience should touch you in ways that go beyond what’s expected, and when you find the right fit, you’ll feel it.

Sample #2

With (Company name)’s F.B.O. network, receive the same exceptional and personalized service throughout Europe, the Middle East, Asia, and North America. No matter where you fly, ensure your comfort and safety, so you feel welcome in your travels.

Staff Information

Sample #1

At (company name), the executive terminal is expertly designed for functionality and aesthetic style. The customer service counter is staffed by friendly, knowledgeable experts who reach out to help arriving clients meet their flight crews or drivers, show the way to the well-appointed rest-rooms, or assist you with our free wireless service. In fact, the staff provides concierge service comparable to what you would find at prestigious five-star hotels. Representatives are chosen for their warm personalities – then trained to be the best at what they do naturally.

Sample #2

Supported by an extensive, 24/7 customer service and dispatch operation, we are relentless in our commitment to flawless execution. We serve you around the clock, not just in flight. Travel preferences are kept on file in order to better service each trip for loyal clients. Our dedicated Client Services Team will accommodate unique, high-pressure, time-sensitive requests with acumen, flexibility, and passion. Whether it’s complicated multi-stop itineraries, quick turnaround for an unexpected trip request, or assistance with a large group on a commercial jet, our experts are your one-call connection to easy, efficient travel.

Private Aviation

Sample #1

(Company name) is a leading national provider of private aviation services catering to clients across the country.  Choosing (Company name) means you are backed by the resources and experience of one of the country’s diverse charter operators. And to continuously maintain a higher standard of safety, We’ve joined the F.A.A. Safety Management System Pilot Program, a completely voluntary program that provides us with the latest and greatest information on safety processes that we incorporate into our programs.

Website

Sample #1

Have a close-up look at all of our facilities and friendly faces by visiting our web site at (website address).

Bus & Limo Company On Hold Scripts

Features

Sample #1

Thanks for holding.  Your call will be answered momentarily… {short pause}  Our modern fleet of climate-controlled, rest room-equipped, video-capable buses are driven by safe, courteous, well-trained drivers, whose first interest is your welfare.  Our bus maintenance program, judged to be one of the best in the area, insures each bus is clean, well maintained, and in mechanically sound condition… {short pause}  Please continue to hold.

Sample #2

Make booking convenient – call, click, or tap.  We’re available on line at (website address) or be sure to check out our new app.  Our booking system allows us to keep and manage client profiles, so that we’re always familiar with the needs of repeat clients.

Helpful Tips

Sample #1

All buses leaving from the Terminal depart from designated gates.  However, gate assignments are subject to change, so be sure to verify your gate designation at the time of ticket purchase.  Or, you can check in at the Information Window, located in the South Wing’s Main Ticket Plaza on the Main Floor.  Additional Information booths are also located at our Main entrances.  Prior to boarding, check whether your bus company accepts exact change or a pre-purchased ticket.

General

Sample #1

Thank you for your patience, our representative will be with you momentarily…  Planning that special occasion; a birthday, wedding, prom or just a night out?  Take it to the next level with one of our quality limousines or party buses.  Need transportation for your large group event?  Our shuttles are a perfect selection for events such as corporate, church, and family functions.  Visit us at (website address) or call us.

Sample #2

(Company name), we believe that experience and quality service is a great formula for success. Our friendly and professionally trained staff is here to assist you around the clock, and all of our vehicles are fully insured and well maintained.  Our fleet consists of new model Lincoln Town Cars, Mercedez S550s, Lincoln Navigator SUVs, Chevy Suburban SUVs, a 14 passenger van, and a Turtle Top Van.

Sample #3

All of (Company name) vehicles are non-smoking, detailed inside and out daily, fully licensed, and routinely maintained to the standards of the Highway Patrol and the Department of Transportation.  All our chauffeurs are required to pass a substance and alcohol test and background checks when they are hired, as well as continuous random drug testing.

Services

Sample #1

Did you know that (Company name) is a full service luxury chauffeured transportation provider? Our fleet of sedans, S.U.V.’s, limousines, executive shuttles, limo buses, and more, will accommodate all of your travel needs. Whether it’s a trip to the airport, corporate or special event, (Company name) is the solution for you. For more information and online reservations, please visit us at (website address).

Sample #2

Welcome to (Company name), where our goal is to satisfy each and every customer. We’re a premiere taxi service that specializes in van and airport transportation with 24-hour service. If you’re planning a trip to New York City, fill out our “contact information” form at ‘(website address) give us your trip details and we’ll contact you within 24 hours.

Additional On Hold Scripts

Ferry

Sample #1

Let (Company name) make your day a vacation.  Imagine enjoying all the sights and excitement of New York Harbor, the Hudson River, or perhaps New Jersey’s Bay Shore, all from the luxury and comfort of your group’s private charter or corporate meeting on one of our fast passenger ferries.  From the panoramic windows or observation decks, our guests enjoy the stunning views of the city skyline.  Speak with a representative about a charter when we return to the line.

Sample #2

Thank you for calling (Company name).  A representative will be with you shortly…  we are the quick, easy, and hassle-free way to get to Manhattan from Monmouth County, New Jersey.  (Company name) offers complimentary parking and all vessels have a full cash bar!  Why not try our ferry to New York City with 22 daily weekday departures, plus weekend service year-round?  Getting to New York City has never been easier!  Please hold for a representative and be sure to ask about our sailing schedules to Manhattan.

Ambulance Services

Sample #1

Thank you for calling (Company name), a fully licensed medical transportation company providing 24 hour Ambulance and Mobility services. We have been offering a complete range of high quality transportation services including hospital discharge, dialysis, radiation treatment, critical care transport, inter-facility transport, and bariatric transport which allows us to transport obese patients in a safe and dignified manner. We invite you to learn more on our website at (website address).

Sample #2

As a part of our service, Mobility Assistance Vehicles/ Wheelchair Coaches, are provided for individuals with special needs to insure their maximum safety and comfort. This door to door service is especially important for individuals who need assistance and/or supervision.

Bicycle Company

Sample #1

Did you know that one of the main reasons for a flat tire is improper tire inflation?  Make sure to inflate your tires to the proper pressure as indicated on the side wall of the tire.

Sample #2

Did you know that a bike that has been sitting for a while needs chain lubricant to keep the shifting smooth?  Apply a small amount of lube to the chain and wipe off the excess. Make sure to use a lubricant for bicycles.

Sample #3

Did you know that squeaky brakes can be solved by adjusting the brake pads so the front of the pads are slightly toed-in towards the rim?  In other words, the front of the pads should be slightly closer to the rim than the rear of the pad.

 

 

Menu