A Message On Hold program (MOH) plays to callers waiting on hold or in queue. It features recorded announcements (paragraphs) and music that plays in a continuous loop. All other project types, such as voice prompts for telephony, website audio, voice mail greetings and others, are considered “Voice Productions”. While these projects can feature music in addition to voices, they are delivered as separate files and do not play in a loop.
Auto Attendants
An auto-attendant message is the first interaction your customers or potential customers will have when they call. With today’s robus phone systems, don’t miss the opportunity to maximize caller interaction. With a well-produced phone menu, you can demonstrate your organization’s proficiency, reduce call wait times and reduce the amount of time spent routing callers.
- Route callers to the correct extension
- Prevent misrouted calls and reduce caller frustration
- Free up operators and agents to perform more productive tasks
- Conveniently route multilingual callers to an appropriate agent or telephone interpreting service
- Impress callers and reinforce company reputation with a voice that represents your brand
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Phone Prompts
Phone prompts are used in all types of telephony applications. Commonly called “Voice Recordings”, these scripted announcements help callers navigate options using their phones. Whether choosing a preferred language, locating support assistance, or utilizing self-service to access account information, phone prompts can be customized in any configuration.
- Day & Night Greeting
- Department Options
- Account Information
- Store Locator & Directions
- Foreign language options
Voicemail Greetings
Enterprise level organizations can use professional voice mail prompts to establish brand and consistency. Smaller organizations and even one person firms can represent themselves as a professional and established organization that understands how to present themselves to the business world and their potential client base.
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Integrated Voice Response
Integrated voice response is an increasingly accessible option for businesses to automate common client interaction processes. Callers can interact with business systems via touch tone or voice entry. For a successful IVR deployment, having engine prompts that are professionally recorded and managed is essential. At Holdcom, we’ve helped thousands of businesses implement and enhance simple to complex call processing schemes with winning results.
- Make complex caller operations clear and simple
- Allow customers to access information and interact with business systems easily
- Reduce the amount of time that callers spend waiting for agents to gather information
- Reduce frustration and increase the speed at which caller issues are resolved
What if I don't like how my voice production sounds?
We provide the best and most experienced voice talent in the industry, along with a rigid post-production process to insure the best possible sound for your specific application. The growth of our company and our reputation in the industry is based on us getting it right, time after time. You can depend on Holdcom, the company behind the Audio Production Store, to provide voice production of the highest quality.
How do I determine what file type I need?
File formatting specs are noted in your system manual or can be ascertained from your system provider. If you can provide us with the specific make and model, our producers will be able to determine the format required.
This is my first time setting up my auto-attendant / phone tree and I’m not sure what to do. Can you help determine what we’ll need?
Most businesses require a very basic day greeting and main menu, and a night menu. However, your specific needs will be dependent on not only your business needs, but on the capability of your phone system. We provide a library of auto-attendant / voice menu / IVR scripts that you can use, but for specific information about your capabilities you will need to work with your phone system manufacturer or provider.
