Message on Hold

On-hold messages interact with your callers when your operators and representatives can’t. Present a quality first impression while reducing call abandonment. We’ve been creating custom Message on Hold programs since 1987. Every on-hold program is a unique creation for your brand, highlighting what you do and what you do best. Listen to our demos.

  • Get a Script

    A dedicated Holdcom Script Consultant will write your script based on your input, and marketing and customer service materials. Or you can write your own.

  • Pick a Voice

    Select a voice from our extensive roster that will best represent your brand. You can even select multiple voice talents if desired.

  • Choose your Music

    Browse our library of licensed music to find the genre and music selection(s) to best suit the demographics of your callers.

  • Deploy to Phone System

    Once your project is produced, you’ll be able to deploy your MOH program right to your phone system. Or let us handle the implementation with our remote load solutions.

Have a script written for your business today!

Have Holdcom write, record and produce your On Hold Message for you.

Get your script professionally recorded for low as $93!

No recurring charges, no hidden fees. Enter your script, select one of our professional voice talents and get started for one low price.

Holdcom’s team of professional script writers, audio producers, and veteran voice talents customize and convey your on hold message, effectively promoting your value proposition and key initiatives. From branding to providing customer assistance, we are committed to producing more than just great sounding audio – we are dedicated to designing and aligning content with your image and marketing goals, while creating a positive customer experience. The value of a professional Message on Hold lies not only in quality, but in content.

  • No Long Term Contracts, No Recurring Fees
  • Multi-Location & Enterprise Plans Available
  • Online Store With Instant Quotes
  • Multi-lingual Voice Production, Translation Services Available
  • Standard 3-Day Fulfillment, Rush Orders Available

Our professional Message on Hold programs will connect with your customers, providing valuable information, answering frequently asked questions, building your brand, and reducing call abandonment. From a single on hold message for one location to a multi-location remote load enterprise installation, Holdcom brings three decades of experience to producing professional hold messages.

It All Starts With a Script

Message on Hold starts with a great script. A basic script consultation is included with every order. One of our script consultants will review your script and verify pronunciations of any special terminology, as well as provide suggested verbiage improvements, if necessary. For custom script orders, your consultant will take your ideas and source materials and transform them into customized scripting that will engage your callers. Our experienced staff will work with you to create, revise, and finalize your audio script so that it’s ready for studio production. We’ve helped businesses of all sizes, and within various industries, ensure their scripting will keep their callers informed and engaged.

Whether your audience speaks one language or twenty, it’s essential to communicate your message effectively. Not only can we provide professional translation services by native language speakers with fast turn-around at an affordable price, but we can create multilingual audio productions by authentic voice talents in languages spoken all over the world.

Work with a script consultant

Your experienced Holdcom Script Consultant will review your website and other marketing materials to create an effective audio marketing message.

Already have your script?

A Holdcom Consultant will review your script to check for grammar & syntax and verify any necessary pronunciations before submitting to production.

Voice Your Brand

We offer quality voice talents and professional voice actors who record in all languages, dialects, styles, and age groups to best suit your company needs. The right voice can make your message, your brand, and your mission resonate with callers. Find the voice to best fit your brand!

Voice Talent

From young, professional US – Neutral voices to Australian, Spanish, and UK voices.

Multilingual Projects

We offer authentic multilingual recordings with native talents from around the globe!


There’s no need to stress about music usage or copyrights for your music on hold program. Our licensed music can be used not only as music on hold, but as queue music or background music. We have music to fit every industry and brand – to entertain, distract or influence callers. 


Holdcom offers a range of equipment solutions for Message on Hold that will ensure high quality sound at the right time, all the time, for you… and your callers. Before you decide on a Message on Hold equipment solution, there are a number of factors to consider:


  • Number of locations
  • Number of updates per year
  • Message on Hold customization needs
  • Security (from tampering and/or theft) at single or multiple locations
  • Hands-on capability for update implementation and maintenance
  • Length of desired Message on Hold system contract


Get the specific type of Message on Hold equipment your organization needs and stay on budget. We have USB thumb drive systems as well as Enterprise level equipment that will interface with your network or phone lines for convenient and secure use.

Audio File

If your phone system(s) or VOiP solution has a built-in MOH player, we can format and deliver your audio file to provide optimum performance. If you are using Cisco, Avaya, NEC, Samsung, or virtually any available system, we’ll determine and deliver exactly what you require.

Frequently Asked Questions