Phone Systems – Installation of Audio

Advances in technology have made it easier than ever to load professionally recorded audio prompts, on-hold messages, and music directly into the modern business phone system. On-premise based systems may require physical access to the switch or system hardware, whereas hosted or hybrid systems can be configured with new audio files from any computer with access. Common on-premise systems include platforms manufacturers by Avaya, Toshiba, Panasonic, Cisco, and NEC. The hosted VoIP market is now quite expansive including 8×8, Phone.com, Asterisk, Jive, and Broadsoft among many others. Click the buttons below to find the specific guide for your system.

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Cisco

Cisco Unity platform systems are common among large and enterprise scale users. A very powerful platform that supports a wide variety of configurations, audio file formats included.

Auto-attendant files: 

16 bit 8 kHz Mono PCM .wav

8 bit 8 kHz CCIT u-law

8 kHz GSM 6.1

8 kHz G.729a

Music: 

16 bit 8 kHz Mono PCM .wav

External music source port (requires additional audio card board and external equipment)

Avaya

Avaya phone systems are an on premise phone system option that extremely popular among businesses of most sizes. The IP Office series, the IP Office 500 in particular, is one of the most commonly deployed on premise systems for small / medium sized businesses.

Auto-attendant files: 

16 bit 8 kHz Mono PCM .wav (IP Office)

8 bit 8 kHz CCIT u-law (Avaya Aura)

Music: 

16 bit 8 kHz Mono PCM .wav (IP Office: 90 second maximum)

External music source port (see below)

NEC DSX

NEC DSX is one one of the long standing on premise manufactures, and provides hybrid systems that can better effectively manage traditional telephone lines and digital SIP lines on the same platform.

Auto-attendant files: 

8 kHz 8 bit CCIT u-law .wav

Music: 

8 kHz 8 bit CCIT u-law .wav (requires additional configuration files)

External music source port

Strata CIX

Strata CIX systems remain and easy to configure and maintain option.

Auto-attendant files: 

16 bit 8 kHz mono PCM .wav

16 bit 44.1 kHz mono PCM .wav

8 kHz u-law .vox

Music: 

16 bit 8 kHz Mono PCM .wav (90 second maximum)

External music source port (see below)

Windstream | Allworx

Windstream Allworx platform PBX systems are all in one turnkey solutions mainly targeting the medium sized business market.

Auto-attendant files: 

8 kHz 8 bit RAW u-law Mono .snd (.au container with a .snd extension)

Music: 

8 kHz 8 bit RAW u-law Mono .snd (.au container with a .snd extension)

Assigned music source from line

Panasonic

Auto-attendant files: 

16 bit 8 kHz PCM .wav file

Music: 

16 bit 8 kHz PCM .wav file

External equipment

Installation 

Messaging solutions

Hosted Cloud Phone Systems

Vonage Business

Vonage Business allows files to be recorded or uploaded for use in auto-attendant and greeting messages.

Supported file containers:

  • .wav
  • .mp3

Recommended file specifications

  • 16 bit 8 kHz mono PCM .wav
  • 128 kbps mono .mp3

Note: max file size 8 MB for music on hold / hold messages

Uploading Instructions

Record and upload Vonage greetings How to upload virtual receptionist greetings

Jive Communications

Jive audio files are uploaded to the ‘Sound clips’ library, and can be used and referenced from multiple areas within the Jive dial plan. Sound clips can be used for auto-attendants, system waiting messages, voice mail greetings and a number of other Jive phone system features.

Supported file containers:

  • .wav
  • .ulaw
  • .g722

Recommended file specifications

  • 16 bit 8 kHz mono PCM .wav
  • 8 bit kHz mono u-law .wav

Uploading Instructions

Upload a sound clip Jive sound clips tutorial video

Phone.com

Phone.com supports custom greetings, menus, voicemail and hold music files.

Supported file containers:

  • .mp3
  • .wav

Recommended file specifications

  • 128 kbps mono .mp3

Uploading Instructions

Adding a menu greeting Adding and assigning your voicemail greeting

8x8

8×8 features custom auto-attendants, sub-menus and hold music. Queue messages are an additional feature that can be added.

Supported file containers:

  • .mp3 (for Virtual Office)
  • .wav (for Contact Center)

Maximum 10 Mb file size

Recommended file specifications

  • 128 kbps mono .mp3 (Virtual Office)
  • 16 bit 8 kHz mono PCM .wav (Contact Center)

Uploading Instructions

How do I change my auto attendant greeting 8×8 Auto Attendant Tutorial Video

Nextiva

Nextiva has auto-attendant and custom music on hold features available.

Supported file containers:

  • .wav

Recommended file specifications

  • 16 or 8 bit 8 kHz mono u-law wav

Uploading Instructions

Can I upload my own greetings? What type of files can I use for Music on Hold?

Ring Central

Ring central supports custom audio prompts, IVR menus and music files.

Supported file containers:

  • .mp3
  • .wav

Recommended file specifications

  • 128 kbps mono .mp3

Uploading Instructions

Uploading or recording an audio prompt Record and import greetings

Asterisk

Asterisk is a popular open-source VoIP PBX platform that supports a large array of features and functionality.

Supported file containers:

  • .wav
  • .gsm
  • .g729 (license required)
  • .ulaw

Recommended file specifications

  • 8 bit 8 kHz u-law mono .wav

Uploading Instructions

Auto-attendant and IVR menus

Broadsoft

Broadsoft is a proprietary VoIP platform preferred by many system vendors and installers.

Supported file containers:

  • .wav

Recommended file specifications

  • 8 bit 8 kHz u-law mono .wav

ShorTel

ShoreTel Sky is a turn key hosted PBX platform that supports greetings, auto-attendants and custom music files.

Supported file containers:

  • .wav

Recommended file specifications

  • 8 bit 8 kHz u-law mono .wav

Uploading Instructions

Replace an auto-attendant greeting

Mitel

Mitel is a hosted provider that targets small to medium sized cloud customers.

Supported file containers:

  • .wav
  • external equipemnt (Mitel hybrid systems)

Recommended file specifications

  • 8 bit 8 kHz CCIT u-law .wav file

Uploading Instructions

Message on Hold Greetings and prompts

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