Main Menus

Sample scripts for main menus, business greetings, auto-attendants and virtual receptionists.

Nighttime

Sample scripts for business closed messages, holiday messages and away messages.

IVR

Samples of scripts used in IVR applications, phone system engine prompts or other telephony voice prompt applications

Business Closed Message

Business Closed Message

Thank you for calling the ABC company.  Our office is currently closed. Our operating hours are 9am to 6pm Eastern Time, Monday through Friday. To leave a message, press 1.

Smaller organizations may want to avoid routing voicemail messages to multiple extensions or departments. This simple message reassures the caller that they’ve reached the correct business, let’s them know when to call back and lists a voicemail greeting last for instances in which something can be replied to asynchronously.

Business Closed Menu

Business Closed Menu

 

Thank you for calling the ABC company. Our office is currently closed – to leave a message for the sales department, press 1. To leave a message for support, press 2. To leave a message for billing, press 3. To hear our operating hours, press 4.

Night greeting

Night greeting

Thank you for calling [COMPANY NAME]. Visit us at www.COMPANY.com to learn more about our
products and services.
Our offices are currently closed. Our business hours are Monday through Friday from 8 am to 7 pm
except on major holidays.
Please leave a message with your name, contact information, and the nature of your call and someone
from the appropriate department will contact you on the next business day. Or, email us
at [email protected]

System prompt example 1

Intro 

During the next few minutes, we will guide you through the steps to fill out and submit the processing form over the phone. Please listen carefully to all prompts

Transfer

We are transferring you to an Agent that can assist you over the phone. Please stand by.

Form

Press 1 if you have a processing form that was recently mailed to you and it is in your possession, otherwise, press 2.

Code verification 

On the upper right hand corner of the processing form is a 12 digit order code. The last nine digits are underlined. Using your telephone keypad, enter only the last 9 digits of that order code now.

System prompt example 2

Greeting

Thank You for calling the benefits department.

Menu

If you know the extension of the person or department you are calling please enter it now.
To hear directions to our office and fax number, press 1
To speak with an agent, 2
For an employee directory, 7
For all other callers, stay on the line or press 0 to speak with a representative
To repeat this menu, press pound.

High call volume 

We have limited staff available to answer your call. Consequently, hold times may be longer than usual. Thank you for your patience.

Invalid option

We did not register your selection. Please try again.

Voice Response - patient history

Visit history

If your visit was within the last 12 months, please say the approximate date now, or enter it using two digits for the month, two for the day and four for the year. [pause] Or if you don’t know it, just say or enter the month.

Date confirm

What was the approximate date of that visit? If you don’t know it, you can also just give me the month.

Options tree

You can say “Repeat that” or press 1, “Get details” or press 2, “Next claim” or press 3, “Previous claim” or press 4, or “More options” or press 5.

Continue with options

What would you like to do next? ‘Try another date’ or ‘speak with an agent?’

Get professional voice recordings today

Need more script information? Try our free script guide for more ideas on how to create professional phone menu scripts. Or check out our store for an instant price quote on professionally recorded sound clips and audio prompts.

Menu