Restaurant On Hold Scripts

General

Sample #1 

Thank you for calling (restaurant name) – a dining experience like no other.  Conveniently located at (address), we are open (business hours).  So don’t bother cooking tonight – let us take care of everything for you.  Make your reservation when we return to the line and come see why we were voted the area’s “best place to dine” for the last 4 years in a row.

Website Promotion

Sample #1

You can check out all of our menus online at (website address), including our Private Party Menus and Daily Specials.  Also, sign up for our Loyalty Club to receive discounts via email – it’s free to join!  Ask for details when we return to the line.

Sample #2

Please visit (website address) for telephone and reservation information.  We thank you for calling (Company name) and look forward to seeing you very soon!  Please be patient as we return to the line.

Bar Promotional

Sample #1

(Restaurant name) features a full service bar.  We have 15 different domestic and imported beers on tap.  Or accompany your meal with a selection from our award-winning wine list.  Also, be sure to check out our fabulous Martini Menu, featuring 70 mouth-watering martinis.  Stop in during Happy Hour, Monday through Friday from 4 to 7 pm, and late night from 10 to 11:30 pm, when we feature five-dollar drink specials and our five-dollar appetizer menu!

Reservation Promotion

Sample #1 

Here at (restaurant name) our exquisite decor creates the perfect setting for any occasion – whether you’re looking to have a private romantic dinner in our dining room, or host a special gathering in our spacious Party & Banquet Rooms.  Book your reservation when we return to the line and we’ll make sure your next visit is an unforgettable one

Menus

Sample #1

(Restaurant name) is proud of our signature menu items, including our Maryland Crab Cakes, Thai Chicken Salad, Shrimp Napolitano, and our award-winning Barbecue Baby Back Ribs, which have been praised among our frequent customers as “the best ribs they’ve ever tasted”.  But don’t just take their word for it – come in today and experience them for yourself.  We also have a full selection of delectable desserts – the perfect way to end any meal.

Sample #2

When we say fresh and high quality ingredients, we mean Farm To Table: fresh, local, and organic.  Our menu features produce and cheeses from local New Jersey and Pennsylvania farms, and our menu is always changing in order to bring you the freshest, most seasonal selections.  Check out our complete menus online at (website address).

Sample #3

Embark on a different culinary journey throughout the year as our menu turns with the seasons, offering fresh new selections inspired by locally sourced, premium quality ingredients.  Soul satisfying selections for the adventurous and the conservative alike fill the menu and compliment our most popular standards.  Sneak a peak at our seasonal menu options on-line at (website address)  We’re awaiting your arrival.

Events

Sample #1

Don’t bother cooking – let us take care of everything for you – come see why (Company name) is the place to be. The energetic decor creates the perfect setting for any occasion.  Ask about our Party and Banquet Rooms and make your next event an unforgettable one at (Company name)!

Sample #2

(Company name) is the perfect setting for all of your corporate events, power breakfasts, business conferences, weddings, and social events – for parties from 30 to one thousand.  Let us play the host to your luncheons, buffets, or elegant dinners.  Begin with an assortment of canapés and award-winning wines to complement one of our special events menus!  Speak with a representative when we return to the line.

Gift Cards

Sample #1

Looking for the perfect birthday, anniversary, or wedding gift? (Company name) gift cards are available in all denominations… and they will delight everyone! Let us help you choose something that people will eagerly anticipate and remember long after.

Scripting Tips from the Professionals

Get Message on Hold Script Tips

Pizzeria On Hold Scripts

General

Sample #1

Hello, thank you for choosing (Company name) – we are located at (company address). We appreciate your patience and are eager to help you. It is our mission to provide a great experience for you and your family whether you are dining in, taking out, or ordering for hot and fast delivery. We make pizza the way it oughta be.

Sample #2

We, at (Company name), know that customer satisfaction is the cornerstone of our business.  Our principle mission is to provide our customers with quality and wholesome food at a reasonable price.

Sample #3

We will help you as soon as we finish with our other valued customers. At (company name), we believe in supporting our community. We offer several fundraising tools for youth organizations, schools and churches. Please ask for the manager and we will explain our good neighbor program so we can find the right fundraiser for your group.

Menu Items

Sample #1

Thank you for calling (Company name). Please stay on the line and someone will be with you shortly… We’re proud of our signature menu items, including our famous Kale Salad and our famous pizza. Don’t take our word for it — sit back, relax at home, and let us take care of everything with our fast delivery. Visit our online menu at (website address), where you’ll find popular items such as our appetizers, soups, and sides… buffalo wings… salads… subs… wraps… calzones and pizza rolls… and our delicious pastas, as well as family-friendly kids’ dishes.

Sample #2

Thank you for calling (Company name). We will return to the line in just a moment… Located at (address), we are pleased to offer a wide variety of brick oven pizzas, paninis, rustic sandwiches, homemade soups, and desserts, as well as wraps, clubs, steak sandwiches and gelato. Visit us online at (web address), where you can check out our menu, find other locations, get directions, and more.

Sample #3

All ingredients are 100% FRESH and never frozen.  Nearly 100-ppercent of our menu is home-made from scratch, which is the reason many call (Company name) the best place for carryout, dining, catering, or a great night out.  Stop in today and/or order online.  Thank you for your past, present, and future business.

Sample #4

Thank you for calling (Company name).   We’re dedicated to providing our clientele with an unforgettable dining experience.  Our Italian and Contemporary American menus have a wide variety of amazing appetizers and delicious pasta, poultry, veal and pork, and seafood dishes.  In addition, we have one of the most diverse wine lists in the area.  You can review our entire menu and wine list online at (website address).  We also offer Sunday Brunch on Sunday from 11 am to 2 pm. Ask for details when we return to the line.

Party Platters

Sample #1

(Company name) can quickly prepare party-size platters of any menu item with short notice. Large bowls of our freshly tossed salads, trays of wings, pastas, and entrees are always available. Our wrap platters look great and taste even better. So whether you’re planning ahead or have some unexpected company, give us a call and let us make you look like a star.

Sample #2

Thank you for calling (Company name).  We will be right with you…  (Company name) is open to serve you (business hours). We offer special deals for schools, churches, and catering orders. We are short-notice catering specialists. Visit us on the web and check out our specials. We accept all Credit Cards, Corporate accounts are welcome, and for your convenience we also deliver.

Website Promotion

Sample #1

In addition to our whole wheat and gluten free pizzas, (Company name) is proud to offer whole wheat and gluten free penne pasta – available as a substitute in many of our pasta dishes. Delicious pasta dishes you don’t want to miss: Penne with crumble sausage and Penne in Alfredo Sauce with a choice of broccoli, peas or chicken. Check our website, (website address), for a full menu.

Sample #2

Thank you for calling (Company name).  We will be with you in just a moment…  Have you heard about our daily specials?  Be sure to ask about them, or check them out on our website (website address).  We also accept your local steak house coupons. Ask for more information when we return to the line.

Accepted Credit Cards

Sample #1

Having lunch on the go?  Need a last minute dinner idea?  (Company name) is the place for all your favorite gourmet pizzas, pastas, appetizers, and entrees.  We also offer off – premises catering, whether it’s dinner for unexpected guests or lunch for 100.  We can cater to all your needs. Last minute?  No problem.  We accept Visa, Mastercard, and American Express for your convenience.

Banquet On Hold Scripts

Ballroom Information

Sample #1

The Ballroom, with its striking vaulted ceilings and stunning river view, is just the setting for a memorable celebration, wedding, or banquet; the 200 seat ballroom is the only waterfront facility in the area. In addition, the waterfront venue accommodates open air ceremonies and an outdoor pre-reception lounge, both set at water’s edge. This romantic riverside setting is a spectacular venue and perfect backdrop for an unforgettable celebration.

Sample #2

Your fairy tale wedding begins at (Company name). For a setting that is at the same time glamorous, romantic, and exclusive. We provide a unique and classic atmosphere for the most special events. Upon arrival, you and your guests will be greeted by uniformed valet parkers, followed by champagne and strawberries preceding the start of your event. A romantic ceremony takes place on our seven acres of magnificent gardens with delightful unadorned gazebos, providing the ideal backdrop for your photography as you exchange vows. The most discerning brides will fall in love with our stunning venue, offering the finest combinations of natural beauty and timeless elegance.

Sample #3

Planning an upcoming wedding or celebration? We enjoy the reputation as one of the most celebrated wedding venues in the world. Imagine the possibilities of hosting the most important day of your life. You and your guests will savor the award-winning cuisine and dance the night away as celebrities, dignitaries, and heads of state once did during the golden age of the roaring twenties. And with just one wedding a day it will be all your own.

Social Media

Sample #1 

Enhance the beauty of your summer wedding celebration at (Company name). Whether your ceremony takes place at the (Company name) or not, we invite you to take photographs at our facility before we host your reception.  Our magnificent outdoor multi-lit gardens feature perennial flowers; picturesque ponds, footbridges, and waterfalls.  Our award-winning gourmet cuisine and wedding cakes are made on the premises, and our white-glove service is top-notch.  Indulge on gourmet delights from a custom-designed menu, featuring a full gourmet cocktail hour, exquisite entrees, and lavish desserts.  Catch a glimpse of the magic that awaits you by visiting (web address) and be sure to “Like” us on Facebook, follow-us on Twitter, and check us out on YouTube!

General

Sample #1

Thank you for calling (Company name).  We will be with you in just a moment… At (Company name), you’ll find a standard of quality and dedication to service excellence that’s second to none.   We’re the perfect place for business luncheons, dinners, family gatherings, or any party where good food is important.  Our Place or yours? We are capable of all your catering needs, showers, birthday parties, weddings, corporate functions – our catering menu has it all.

Sample #2 

(Company name) offers various packages for your most special occasions.  Whether planning a quiet intimate affair or lavish celebration, (Company name) on your invitation conveys a world of special meaning. At (Company name), you will find a genuine desire to make you and your guests feel at home in an atmosphere of gracious hospitality and impressive charm.

Room Sizes

Sample #1

Did you know that (Company name) has private rooms to accommodate from 25 to 250 guests? In addition, our entire facility is available to accommodate up to 750 guests! Is there a special occasion coming up in the near future? Why not leave the planning to us? You can count on us for prompt, friendly service that will make your event special. Whether it’s a special birthday, family reunion, or corporate gathering, speak to a representative today so she can start making arrangements for your special celebration.

Menu