Salon & Spa On Hold Scripts

Greeting Message

Sample #1 

Thank you for calling (Spa/salon name) Conveniently located in a private setting at (physical address), hours of operation are (business hours). A member of our staff will be happy to book your next appointment when we return to the line.

Sample #2

Long, well-groomed hair has always been a symbol of feminine beauty. With environmental influences, stress, chemical treatments, and other factors, the dream of perfect hair can be difficult to achieve. We can help you fulfill your dream with 100-percent human hair extensions. In just a few short hours, you can change your hairstyle, length, or volume to get the look your heart desires. Speak to a Salon Coordinator when we return to the line and schedule your appointment today!

Sharing Website Information

Sample #1 

Please visit our website at <website address> for more detailed information about our spa and salon. You can review our menu of services and spa packages and refer to our staff biography section to learn more about your favorite stylist or spa technician. You can also purchase gift cards online, which allows you to give the perfect gift to the one you love! You can also shop for your favorite cosmetics at our site and check out our current promotions and specials. Our website once again is <website address>.

Spa Treatments

Sample #1 

We offer treatments in our Spa that are rejuvenating to your body and uplifting to your soul.  Experience our intensely fragrant and refreshing Lemon Peel scrub, pedicure, and body wrap. Enjoy a relaxing aromatic tub treatment with our Honeysuckle mineral bath salts or a Honeysuckle body polish. Or give yourself the gift of ultimate relaxation & pampering and escape on one of our Signature Spa Therapy Vacations! Ask for details when we return to the line.

Spa Amenities

Sample #1

During your stay, be sure to visit our on-site spa.  Our specialty facials, relaxing massages, manicures, and pedicures provide a life-enriching experience for men, women, and teens. Treat yourself to the gift of relaxation during your next stay.  Ask to speak with our Spa Specialists to book your appointment today.

Sample #2

Would you like to have beautiful lashes without having to apply any mascara at all? Then we have the perfect solution for you. Semi-permanent lash extensions are one of the newest, most sought-after beauty trends for outstanding, lush eyelashes. These lashes will last indefinitely with touch-ups every 2 to 4 weeks. Schedule your appointment today and wake up beautiful every morning!

Fitness On Hold Scripts

Fitness Assessment

Sample #1 

Are you in need of additional motivation and assistance to make your exercise program truly the best?  Try a complimentary Fitness Assessment with a personal trainer.  At (company name) we have only the finest, best-educated, and exceptionally motivational Personal Trainers.  We will design the perfect program to fit your lifestyle.  Success in your fitness program depends on choices.  We will do all we can to assist you in making the best choices and sticking with them.

Personal Training

Sample #1

(Company name) offers results-driven personal training, buddy training, innovative group exercise, and Pilates Reformer. We continue to offer Specialized 30-Minute Group Personal Training, including boxing, kettle bell, T-R-X, and medicine ball training.  In addition, we are now offering unlimited Boot Camp classes.  Experience boot camp like you never have before – it’s more fun in a group!  For additional information on these great programs, speak with one of our membership advisers when we return to the line.

Health Club

Sample #1 

Our health club continues to offer TONS of cardio equipment with no waiting, state-of-the-art resistance equipment, hydro-massage, sauna, private lockers, showers, an in-house grill, and childcare while you workout.  If you’re not yet a member of our fitness center, speak with a representative when we return to the line and become a member today!

Free Trial

Sample #1 

At (company name) our mission is to provide a unique and rewarding experience to every member, every time – regardless of their fitness level – all with a friendly and caring staff in a comfortable environment. We change lives every day, so let us be a part of changing yours today.  Try a FREE V-I-P one-day trial pass & fitness assessment session on us.  Ask a membership adviser for details when we return to the line.

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Hotel On Hold Scripts

Location Information

Sample #1 

Thank you for calling (company name). Located on a scenic 243-acre lake in the mountains of beautiful Western Maryland, we are an easy 2-hour drive from Washington D.C., Baltimore, and Pittsburgh. With our 215 guest rooms and suites, we provide the perfect spot for a family vacation or the ideal site for your next business meeting or family reunion. For more information, speak with a representative when we return to the line, or visit us online anytime at (website address).

Hotel Restaurant

Sample #1

Our full-service hotel features a renowned cafe and restaurant.  Satisfy your sweet tooth with over 30 delectable, fresh-baked pastries and desserts.  Enjoy one of our authentic New York deli-style sandwiches, mesquite grilled specialties, pasta, pizza, over-sized salads, or a creatively prepared continental entree.  Be sure to join us from 10 am to 2 pm for our Sunday Brunch that’s sure to get you out of bed.  We look forward to seeing you there.

Hotel Amenities

Sample #1 

Let us take a moment to tell you about our hotel. All of our luxurious guestrooms feature a hairdryer, coffee-maker, iron and ironing board, on-demand movies, video games, WiFi, and other special amenities.  Also, be sure to ask about our special concierge level, where you’ll be pampered with thoughtful, personal touches including complimentary continental breakfast, a choice of newspapers, evening hors d’ oeuvres, and more

Conference Center

Sample #1

Need to plan a business meeting or retreat? We have twelve state-of-the-art meeting rooms and conference facilities for groups from 5 to 400.  With complimentary wireless internet and the latest A.V. equipment, our staff will help make your meeting a success. And while you’re here, take advantage of our on-site golf course to combine business with leisure for a memorable event. Book your meeting with one of our Meeting Specialists today.

Travel Agency On Hold Scripts

Special Promotion

Sample #1 

(Company name) gives you more weeks and more options to travel with our expanded ‘Travel Big’ program.  Book your trip last-minute or up to a year in advance.  Enjoy more weeks, more options – to fit your busy schedule!

Website Promotion

Sample #1

(Company name) is available 24 hours a day, 7 days a week.  Book your next vacation online anytime on our website at (website address).  Don’t have an online account?  Simply click on “login” at the top right of the homepage, then click “register” and follow the instructions.

Gift Certificate

Give the gift of travel – with a (company name) Gift Certificate.  It’s a wonderful way to show the important people in your life how much they mean to you.  Ask your Vacation Services coordinator for details.


Thank you for calling (company name).  A representative will be with you shortly… {brief pause}  Please note, this call may be monitored or recorded for training purposes.  If you’re currently on vacation and need assistance, please ask to speak with Management when we return to the line.

Vacation Offer

Did you know (company name) offers several all-inclusive destinations in Mexico and the Caribbean? Going all-inclusive means each time you order a pina colada, splurge on dessert, or grab a snorkel mask for a look beneath the waves, you won’t have to reach for your wallet.  Ask your Vacation Services coordinator for details about our all-inclusive vacations.