Private Practice

Delivering information to patients can be challenging but, when they call your practice you have their undivided attention. Maximize the use of your phone system to answer commonly asked questions and inform patients about office hours, payment and COVID protocols. Effective phone messaging can set the patient’s expectations for your practice and may peel off come call volume for stressed office staff.  


By the time patients call your imaging department they may already be stressed and even frustrated. However, you can use that first touch with patients to calm and inform them. Phone system greetings, messages and prompts can reduce patient and staff stress, while achieving higher patient satisfaction with your department.  

Communicating with patients who may be distracted, sick, or anxious is challenging at best – yet essential at a time when they need important details. You can take advantage of your phone ecosystem to communicate with patients in an uninterrupted environment, delivering essential information and reassuring them.   

Whether you are a hospital, private practice, or imaging department, phone system greetings, messages, and prompts deliver the important details your patients seek while leading them politely through your phone system, welcoming them to your culture, and reducing call volume on staff.  

Our messaging begins on the phone and expands throughout your organization:  

  • First, greet your callers at “the front door” of the hospital with information 
  • Guide them through the phone system with easily understood prompts 
  • Friendly voices show patients they are not dealing with a “bot”

We provide the bandwidth you may not have.  

Our healthcare program expands phone messaging to create the content you need but don’t have time to create.  

  • Social media posts  
  • Blogs  
  • Radio copy  

Read on to learn how you can use this tool for your specific needs and deliver important information in an uninterrupted environment.  

Soothe Patient Nerves

Audio marketing the solution to start improving patient experience.

Imagine your practice appropriately greeting every caller, and providing a professional impression, while adding to your branding efforts. Voice prompts are the solution you need for any size practice. The last thing you need to do is provide your address, give directions, or discuss your office hours over the phone.  You can provide:

  • Directions to the office.
  • Office policies.
  • Accepted health insurances.
  • And office hours.

Voice prompts can save your staff from needing to take every phone call that comes into the office. Instead you can silo callers to the appropriate individual or a professional prerecorded message with the information they need.

In a busy Healthcare practice it’s to be expected that your callers will be placed on hold at some point. It’s in your best interest to take advantage of that time to inform callers why your Healthcare facility is different from any other.

Part of a bigger healthcare system? No problem, we have semi customized plans that would allow locations to have similar programs with two paragraphs differing for each location. Having a semi-customized program is just one option available. Need equipment for your phone system? We have that too. Contact us today and let’s start discussing how Message on Hold can raise your patient’s experience and raise awareness of your brand.


  • Doctor Awards & Recognition
  • Practice History
  • Additional Locations
  • Available Services

Within your medical office, announcements and overhead music can be used to set the mood in waiting areas, elevators, and common spaces. Calm patient nerves with calming music paired with a soothing professional voice. We offer a flexible solution that can be easily customized for every facility’s unique needs

Overhead Announcements that are triggered throughout the day are a great way to inform your patients. They can be used to let patients know about:

  • Quiet Time
  • Birth of a Child
  • Policies & Procedures