If you’re a financial service provider, ensuring client trust and satisfaction is key. No matter who your clients are, the telephone still remains a key component of the ways they communicate with your organization. Don’t allow the possibility of a bad impression when they try to reach you via the phone. Use all the resources available to make sure they’re getting a professional and unified experience. Guarantee that all calls are routed correctly and callers are not forced to listen to silence or inappropriate audio content during a call transfer or while waiting on hold. Take the opportunity to highlight the range of your organization’s services, provide valuable information about regulatory requirements, and answer often asked questions.

  • Make use of call distribution services
  • Unify the caller experience across multiple bank branches or departments
  • Ensure clarity of compliance announcements and messages
  • Reduce caller frustration as you route callers to your agents

Holdcom has years of experience drafting, recording and maintaining professional audio for the financial services sector. With expertise in a range of telephony platforms, let us help you make full use of your communications infrastructure.

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Financial institutions often have much more complex needs than other types of businesses. Clients must be notified of privacy and compliance standards before they are connected with agents. Often, automatic call distribution may be in use to aid in the routing of callers with the appropriate agents, which necessitates specialized menus for a wider variety of start and end points.

  • Efficiently route calls.
  • Present a unified voice to your callers.
  • Give your business a more professional image.

Custom tailor queue messages to your various branches and departments. Ensure that clients are getting information efficiently. Reduce frustration as well as queue time by providing instructions for authentication, and for website self-service. Well designed Message on Hold and Queue recordings are an essential tool for client facing financial service firms.

Use overhead announcements in addition to ambient music to keep your clients informed about your newest products, mortgage rates, and college savings plans. Having these announcements recorded by professional voice over talent ensures they are communicating your messages clearly and helps build a brand of trustworthiness and authority.

Use narration to increase the impact when introducing new policies and programs. Web based training can help your employees learn about new government regulations, corporate policies, or customer service. adding audio allows for engaging, interactive programs that make learning more sticky. Similar online programming can help teach clients how to achieve financial success.

We are ready to have a professional recording in English we would like Margaret. Please see below and let me know if this can be accomplished and let me know what you need from us to move forward. We are extremely impressed with your service and professional consulting and look forward to doing business with you.

Symetra Financial

Thank you for all your hard work. It has been a wonderful working experience with you and Holdcom. I look forward to doing business with you in the future.

Christopher Miller
Consumer Credit Helpers