If you’re a financial service provider, ensuring client trust and satisfaction is key. No matter who your clients are, the telephone still remains a key component of the ways they communicate with your organization. Don’t allow the possibility of a bad impression when they try to reach you via the phone. Use all the resources available to make sure they’re getting a professional and unified experience. Guarantee that all calls are routed correctly and callers are not forced to listen to silence or inappropriate audio content during a call transfer or while waiting on hold. Take the opportunity to highlight the range of your organization’s services, provide valuable information about regulatory requirements, and answer often asked questions.
- Make use of call distribution services
- Unify the caller experience across multiple bank branches or departments
- Ensure clarity of compliance announcements and messages
- Reduce caller frustration as you route callers to your agents
Holdcom has years of experience drafting, recording and maintaining professional audio for the financial services sector. With expertise in a range of telephony platforms, let us help you make full use of your communications infrastructure.