Coronavirus Preparedness Messages

In response to the outgoing COVID-19 outbreak, a free package of audio files has been prepared for healthcare facility usage below

Due to the overwhelming volume of requests being received for coronavirus patient information messages, Holdcom has prepared a package of pre-recorded professional messages that have educational and safety information that may be implemented at no cost for any facility in need. The message content is based on official CDC guidance with up-to-date details and action steps that callers and patients are advised to follow.

Access free coronavirus audio message package

Emergency Questions

Call your healthcare provider and tell them that you have or may have COVID-19. This will help the healthcare provider’s office take steps to keep other people from getting infected or exposed.
Ask your healthcare provider to call the local or state health department. Persons who are placed under active monitoring or facilitated self-monitoring should follow instructions provided by their local health department or occupational health professionals, as appropriate. When working with your local health department, check their available hours. If you have a medical emergency and need to call 911, notify the dispatch personnel that you have, or are being evaluated for COVID-19. If you are advised to self-transport to a facility, try, if possible, to wear a face mask to minimize potential spread to others. If you are advised to call, wait for emergency services, try to affix a face mask before they arrive.

      Should I go to a facility?

Any or all of the above informational messages can be ordered as a custom voice prompt recording

Q & A Messaging

Keep the public informed. Minimize the amount of necessary interactions your callers, readers and patients need while keeping them up to date with instructions and best practices. The Center for Disease Control has provided guidance for facilities and health departments encouraging effective use of telephone systems to deliver messages to incoming callers about when to seek medical care, when patients should seek emergency care, and what treatment steps suspected cases can take remotely.

Coronavirus Phone Scripts

Any or all of the above messages can be ordered as a custom voice prompt recording

Telephone Triage

As potential cases and public concern spike, use your phone system’s auto-attendant and automated caller distribution tooling as efficiently as possible to triage callers. Some suggested pre-call messages and inserts with cornavirus specific messaging are provided.

Coronavirus Hold Messaging Scripts

Any or all of the above paragraphs can be added to existing Message on Hold orders

Hold Queue Triage

With elevated caller volume, healthcare facing call centers and information desks will likely see extended caller queue times. Adding relevant coronavirus informational messaging could keep callers pre-informed with accurate information and action steps.