Holdcom has been a tremendous partner. They make it very easy for use to help our customers promote a consistent brand and experience. As an Omni-Channel platform provider our clients have a need for professional voice talent. The tools that Holdcom provides simplify the engagement process with our clients as we help them find the right talent for their business.
Ross Krisel, EVP Sales & Marketing
SingleComm
I know I can always count on the team at HOLDCOM for a fresh sound and speedy turnaround (we usually have tight timelines). They’re also very mindful of my budget.
Kathleen Brenner
Director of Contact Center Operations Premiere Response
This is FANTASTIC! Better that I had hoped, in fact. Thank you so much. Again, thank you for the professional product, excellent service, and timely delivery. Well done!
Clay, Creative Director
Design Ergonomics Inc.
My partners didn’t believe in message on hold – but once I used it, the response I got was tremendous. People don’t seem to mind waiting on hold. It’s long enough where you can hear most of it, short enough where you get the important bits and pieces. I can’t recall how many times people say ‘Oh! I didn’t know the train goes right by your place’ or ‘I didn’t know Oktoberfest started already,’” all because my message on hold program informed them. A local restaurant might be small potatoes compared to some of Holdcom’s bigger clients, but I always get treated as someone special – that is how I want my customers to feel – sitting at my table, or even on hold, or on line.
Lee
Thank you for all your hard work. It has been a wonderful working experience with you and Holdcom. I look forward to doing business with you in the future.
Christopher Miller
Consumer Credit Helpers
What a great experience working with Holdcom. I just went online and ordered a package, entered my text and immediately got an email response with recommended changes. The team is hands on, helpful and very talented. Our new on hold messages with music are friendly, clear and professional. Thanks, Holdcom for giving us the tools to be a better company.
Linda Pasinli
Total Apps Inc.
I have partnered with Holdcom for several projects when I needed voice recordings. One project was specifically for a SOCAP presentation which I was doing at one of their national conferences. Holdcom’s commitment to service delivery is amazing; they are consistently professional, responsive and pay attention to their client’s requirements. They are also great at anticipating what the client’s needs are. As a customer experience consultant, I would highly recommend their services.
Richard Shapiro
Founder & President, The Center For Client Retention
Just a quick note to say thanks again for another great audio file, after business hours. I received the file yesterday and after listening, installed it onto our phone system. Very professional from my very first email to receiving the finished product.
Laurence R. Handwerger
Thanks for following up. Wonderful job getting things done. I look forward in continuing to use your company for our audio needs.
Gill Mayol
MN Works, LLC
Thank you again for all the great work you and your team did on this.
Megan O’Dwyer
Integrated Marketing Specialist
Thanks for checking our messages and for fixing it on a timely basis.
Kim Janssens
Fox Run Brands
I wanted to thank you and the staff at Holdcom for your support and responsiveness, especially during the early stages of our business integration that began over 18 months ago when changes were happening quickly and frequently. It’s been my pleasure to deal with such a professional and quality oriented business for more than 20 years.
Rick Jackson
Senior Project Manager, Federal Insurance
Just a quick note to say thanks again for another great audio file, after business hours. I received the file yesterday and after listening, installed it onto our phone system. Very professional from my very first email to receiving the finished product.
Laurence R. Handwerger
Handwerger & Sons, Inc.
When callers were unhappy with the “stock” Music On Hold our system came with, I turned to Holdcom for a better solution. They presented me with so many options for music and voice as well as custom content to match our Brand Image. They were quick and responsive to my needs and the pricing allowed us to purchase multiple programs to use throughout the year. The caller experience is our first opportunity for diffusion and is often overlooked. Holdcom’s professional approach helps us leverage the first impression to delight our callers and get them to the agents to resolve their problems. I highly recommend adding Holdcom to your contact center tool box
Dawn Stevenson
VP Customer Care, Stamps.com
Love it!!! Thank you so much for your patience and especially for working with me on this. I really appreciate it. The final product is perfect! Thank you. I am very happy.
Alison
FROST DENTAL GROUP
Holdcom’s incredibly talented team was amazing to work with. They took the time to understand our business and brought fresh ideas and creativity to our project. From a flurry of ideas and conflicting concepts, they were able to create a cohesive brand story that delivered on our vision. Holdcom is truly a collaborative partner that adds value above and beyond expectations.
Michele Shane
Director of Marketing American Customer Care & Premiere Response
Holdcom was very responsive to our translation needs and quickly translated multiple documents in several languages for an international project we were conducting for one of our clients. This was a high priority crisis situation and Holdcom exceeded our expectations. If you need translation, voice messaging and quick turnaround I highly recommend Holdcom.
Brian Giannini
VP Business Development, RQA, Inc.
My partners didn’t believe in message on hold – but once I used it, the response I got was tremendous. People don’t seem to mind waiting on hold. It’s long enough where you can hear most of it, short enough where you get the important bits and pieces. I can’t recall how many times people say ‘Oh! I didn’t know the train goes right by your place’ or ‘I didn’t know Oktoberfest started already,’” all because my message on hold program informed them. A local restaurant might be small potatoes compared to some of Holdcom’s bigger clients, but I always get treated as someone special – that is how I want my customers to feel – sitting at my table, or even on hold, or on line.
Lee
The Iron Horse
Message on Hold has offered us the flexibility to create messages that our guests receive during that awkward period of having to place a guest on hold for whatever reason. Many times we hear from callers that they have learned something new about us. We change the message often enough that it is always fresh and informative. We are very happy with Holdcom, and this is why we have used them for so many years. Thank you for being a wonderful marketing partner to us!
Diane Carr
We are ready to have a professional recording in English we would like Margaret. Please see below and let me know if this can be accomplished and let me know what you need from us to move forward. We are extremely impressed with your service and professional consulting and look forward to doing business with you.
Lynn
Love it!!! Thank you so much for your patience and especially for working with me on this. I really appreciate it. The final product is perfect! Thank you. I am very happy.
Alison
FROST DENTAL GROUP
Andy Begnoche and Holdcom have been a key SOCAP partner for 14 years. Andy is a shining example of a true SOCAPer. Andy has poured his heart and soul in to SOCAP; he’s attended over 26 of SOCAP conferences, presented at many of the conferences, served on and / or chaired many SOCAP committees and has supported the New York chapter by helping organize and promote numerous events. He also helped develop SOCAP’s contact center of the future model which has helped members envision and prepare for what future customers will expect and need. And on a more personal level, Andy has served as the social glue for SOCAP – introducing members to each other and helping enrich their experience by connecting them to helpful resources. Andy and Holdcom have helped support and reinforce what is so great about SOCAP – a source for information, support and education about the customer care industry.
Tom Asher
Senior VP, Constomer Engagement Humach
What a great experience working with Holdcom. I just went online and ordered a package, entered my text and immediately got an email response with recommended changes. The team is hands on, helpful and very talented. Our new on hold messages with music are friendly, clear and professional. Thanks, Holdcom for giving us the tools to be a better company.
Linda Pasinli
Total Apps Inc.
You and your companies employees “ROCK”!!! Thank you for the fast action on our request.
I now understand why our company uses your services.
A big thank you and a Job well done and a Quick response to our needs to all of your staff, and Aleta for her talent and flexibility in this trying time.
Kevin Casey
I just wanted to take a moment to share our endorsement of Holdcom. Since the beginning of our relationship with Holdcom, we have experienced the utmost in customer satisfaction. Due to the nature of our business, we require a great deal of attention, and our demands have always been handled in a professional and timely fashion. In addition, the on-hold messages enhance the experience of our patrons and business associates. We truly appreciate the level of service your organization provides and would recommend your company wholeheartedly.
Sean Lapham
I have explained to everyone at NJTC that you and Holdcom do a terrific job. In fact I have suggested that you give lessons in customer relations at Harvard Business School. You may use me as a reference at any time.
Richard Kay
North Jersey Truck
Message on Hold has offered us the flexibility to create messages that our guests receive during that awkward period of having to place a guest on hold for whatever reason. Many times we hear from callers that they have learned something new about us. We change the message often enough that it is always fresh and informative. We are very happy with Holdcom, and this is why we have used them for so many years. Thank you for being a wonderful marketing partner to us!
Diane Carr
Bernards Inn
Both sites went live in the past week and they both love it, as well as staff! Thank you!
Chris Butler
RWJ Barnabas Healthcare System
I will have you know that we would have required several folks to work after hours to implement this new recording next week, Now we only need to do this update once tonight and not 2 times and our IVR will be 100% ready for Monday morning open of business!! This is GREAT!!!!
Kevin R Casey
Agilent Technologies
Extremely nice recording. Exactly as I hoped it would sound. Liz was the perfect talent choice.
Jeffrey S. Keysar, DC
Nevada Neck & Back Pain Relief
Just a quick follow up to our conversation earlier this week…Thank you very much! The narration was perfect. It was a pleasure working with you and your team. I look forward to working with you in the future.
Erin Ferguson, Clinical Project Manager
Canfield Scientific, Inc.
We have installed the new message and love it. Thanks!
Margery Simpson
Machinery Services Corp.
I am very pleased with the professionalism of your service, quick turnaround times and technical assistance. After a few of weeks of using the greeting you made for us…this is great, thank you so much for making the effort…. yours is obviously a professional service that takes customer service seriously. I will look forward to recommending you to others whenever the opportunity presents itself.
Jacob Irving
Canadian Hydropower Association
Our system is working and we are very pleased to have worked with your team.
Mark Bensen, CEO
Abode, Inc.
Thank you for your quick response. Everything is uploaded and running well. Your company has surpassed all expectations and we look forward to working with you in the future.
Scott Quarles
It has been an absolute pleasure working with you and your team over these past 5 years! Thank you for your kindness, impeccable professionalism, and for all of your support with our crazy schedules and urgent requests. You and your team have been absolute lifesavers, and always made my job easier!!!
David Almeida
Verizon Wireless
Thank you very much for your assistance with the audio files. We have uploaded the new files to our phone system and are very pleased with the results. We also appreciate your timely response to this. We are very pleased with how everything was handled.
Talese Hall
Better Resource
Thank you again for all the great work you and your team did on this.
Megan O’Dwyer
Integrated Marketing Specialist
We received all the recordings and everything is perfect for now…We are extremely happy with your service and the ease of entering it on the web.
Alana M. Elman
Thank you to everyone for working on this and finding a solution! I am so appreciative of the time each of you took to resolve our previous problem… We all agree that Holdcom overhead music and on hold messages are great services and would like to continue to work with you. Thank you again for everything.
Ginger
