Thanks so much Rob, you made magic happen today!
Leah Butler
Audio Manager/QA, IntelePeer
What a great experience working with Holdcom. I just went online and ordered a package, entered my text and immediately got an email response with recommended changes. The team is hands on, helpful and very talented. Our new on hold messages with music are friendly, clear and professional. Thanks, Holdcom for giving us the tools to be a better company.
Linda Pasinli
Total Apps Inc.
Yours is the one product and service that exceeds all claims. It pays for itself, probably every thirty days or less. I get people calling here asking to be placed on hold. I want to thank you loudly for selling me on the service. Now, I’m happy to sell anyone else on the service. You worked with me, got me the “voice” I wanted, and even allowed me to write my own script. Did I ever tell you what prompted my first inquiry, more than 15 years ago? My secretary put my mother on hold. I had rigged up a radio station to play into my Nortel system. When I picked up, my mother complained she had to listen to a radio commercial for another law firm while waiting for her son to pick up. Within the hour I was on the phone with your company, and have not hung up, since. Great job, great product, great service, and thanks for your continued support. Too bad the new digital products are more durable than the old looping tape recorder I started with. Thanks, again.
Mark R. Silber
Mark Silber Attorney
Donna, Everyone seems happy 🙂 Thank you so much for all your help! Everyone there is great and attentive. Plus very good on delivery time!!
Amee Chianelli
Sterling National Bank
It has been an absolute pleasure working with you and your team over these past 5 years! Thank you for your kindness, impeccable professionalism, and for all of your support with our crazy schedules and urgent requests. You and your team have been absolute lifesavers, and always made my job easier!!!
David Almeida
Our new recording sounds fantastic! The voice is superb and fits perfectly with the jazz background music. It actually sounds like someone enjoyed putting that mp3 together and really caught the ambiance of our New York Metro office! If it was you, do take a bow, because it is an excellent job! Many thanks!
Susan Jones
Penn Mutual Life Insurance Company
The words that come to mind in all my interactions with Holdcom are “Professional, extremely helpful and timely.” John sends reminders when it’s time to update our script. Our updates are ALWAYS completed quickly and tech. takes care of loading them just as quickly. The recordings are very professional and the sound quality is the best I’ve heard.
Janice Webster
Medford Ford
We are ready to have a professional recording in English we would like Margaret. Please see below and let me know if this can be accomplished and let me know what you need from us to move forward. We are extremely impressed with your service and professional consulting and look forward to doing business with you.
Lynn
Symetra Financial
Thank you very much for your assistance with the audio files. We have uploaded the new files to our phone system and are very pleased with the results. We also appreciate your timely response to this. We are very pleased with how everything was handled.
Talese Hall
Better Resource
Great news! You and your team have done a fantastic job. I’m looking forward to another year of quality messages.
Mark Ralston
Public Relations Manager, St. Mary's Health Care System
Thank you so much for checking in and for making sure our program is functioning properly. We appreciate the support. If there is anything else we need I will let you know.
Denise Winant
Endeavor House
Thank you to everyone for working on this and finding a solution! I am so appreciative of the time each of you took to resolve our previous problem… We all agree that Holdcom overhead music and on hold messages are great services and would like to continue to work with you. Thank you again for everything.
Ginger
Prime Care
We received all the recordings and everything is perfect for now…We are extremely happy with your service and the ease of entering it on the web.
Alana M. Elman
MOL AMERICA
I want to express how wonderful it is working with Holdcom. You and your team are amazing. The professionalism is second to none and you are always willing to work something out with your customers. Your timeliness is very helpful and you know exactly what your mission is, and it is executed beautifully. Your attitude is infectious, and words cannot express my gratitude. Keep up the good work and have a great day.
Frederick Campbell
WOODHULL MEDICAL CENTER
Got it, and love it! Will recommend you to other business owners. Thanks so much!
Holly Walker, Founder & CEO
Mod Cartel
I have explained to everyone at NJTC that you and Holdcom do a terrific job. In fact I have suggested that you give lessons in customer relations at Harvard Business School. You may use me as a reference at any time.
Richard Kay
North Jersey Truck
Both sites went live in the past week and they both love it, as well as staff! Thank you!
Chris Butler
I am very pleased with the professionalism of your service, quick turnaround times and technical assistance. After a few of weeks of using the greeting you made for us…this is great, thank you so much for making the effort…. yours is obviously a professional service that takes customer service seriously. I will look forward to recommending you to others whenever the opportunity presents itself.
Jacob Irving
As a SOCAP member since 2011, I appreciate Holdcom’s long-time role as a SOCAP supporter. You get what you give, and that’s especially true in the SOCAP community. Holdcom is committed to advancing the customer care profession and the personal success of our members. They demonstrate that — and do it often — in ways that matter…by creating unique content for local and National programs, sponsoring chapter events, donating its services (creating videos and podcasts), and showing up at SOCAP events as an ever-ready resource to help SOCAP extend its educational opportunities.
Lisa Oswald
Senior VP, Global Consumer Service Travelzoo Inc.
Andy Begnoche and Holdcom have been a key SOCAP partner for 14 years. Andy is a shining example of a true SOCAPer. Andy has poured his heart and soul in to SOCAP; he’s attended over 26 of SOCAP conferences, presented at many of the conferences, served on and / or chaired many SOCAP committees and has supported the New York chapter by helping organize and promote numerous events. He also helped develop SOCAP’s contact center of the future model which has helped members envision and prepare for what future customers will expect and need. And on a more personal level, Andy has served as the social glue for SOCAP – introducing members to each other and helping enrich their experience by connecting them to helpful resources. Andy and Holdcom have helped support and reinforce what is so great about SOCAP – a source for information, support and education about the customer care industry.
Tom Asher
Senior VP, Constomer Engagement Humach
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Holdcom has been a tremendous partner. They make it very easy for use to help our customers promote a consistent brand and experience. As an Omni-Channel platform provider our clients have a need for professional voice talent. The tools that Holdcom provides simplify the engagement process with our clients as we help them find the right talent for their business.
Ross Krisel, EVP Sales & Marketing
SingleComm
Just a quick follow up to our conversation earlier this week…Thank you very much! The narration was perfect. It was a pleasure working with you and your team. I look forward to working with you in the future.
Erin Ferguson, Clinical Project Manager
Canfield Scientific, Inc.
Holdcom is a great partner to 8×8. They provide excellent, very fast customer service, delivering the audio greetings, voiceovers and recordings we need for a wide range of requirements. They are super responsive and a pleasure to work with..
Beth Carney
Director, Marketing Communications, 8x8 Inc.
If your quality was any better, process was any easier or the price any cheaper…. Your competition would be working for you.
Henry Moore
Consumer Care Technical Solutions Manager, Michelin
It has been an absolute pleasure working with you and your team over these past 5 years! Thank you for your kindness, impeccable professionalism, and for all of your support with our crazy schedules and urgent requests. You and your team have been absolute lifesavers, and always made my job easier!!!
David Almeida
We have been working with Holdcom for over a year, I know Andy for at least 3 years and I was just waiting for the right opportunity to work with him and his team. We started with a small pilot project and the results were OUTSTANDING, not only was the audio clean and perfect but the project came back to us in no time. We have used their services many times and they are now our first shop for Audio recording. They work with us very closely to make sure our requirements are met. Their online store is a user-friendly website that we use to place our orders. It’s very convenient for us because we know submitting our request how much is going to cost right there, so we can create our client’s estimates at the same time. They also have available a library of different voice talents that we can use as well as talents for different languages. And the most important part is that they deliver all our RUSH, CRAZY hours requests with the same speed and enthusiasm as the regular projects. Thank you for your Partnership.
Daniella Silva
Project Manager, IntelePeer
Thank you to everyone for working on this and finding a solution! I am so appreciative of the time each of you took to resolve our previous problem… We all agree that Holdcom overhead music and on hold messages are great services and would like to continue to work with you. Thank you again for everything.
Ginger
Prime Care
Thank you for all your hard work. It has been a wonderful working experience with you and Holdcom. I look forward to doing business with you in the future.
Christopher Miller
Consumer Credit Helpers
You (and your team) are amazing at customer service – attention to detail and responsiveness is refreshing. Many thanks for your guidance and follow-through!
LeeAnn Atwood
Manager, Public Affairs & Marketing - Advocate Condell Medical Center
I want to express how wonderful it is working with Holdcom. You and your team are amazing. The professionalism is second to none and you are always willing to work something out with your customers. Your timeliness is very helpful and you know exactly what your mission is, and it is executed beautifully. Your attitude is infectious, and words cannot express my gratitude. Keep up the good work and have a great day.
Frederick Campbell
WOODHULL MEDICAL CENTER
The words that come to mind in all my interactions with Holdcom are “Professional, extremely helpful and timely.” John sends reminders when it’s time to update our script. Our updates are ALWAYS completed quickly and tech. takes care of loading them just as quickly. The recordings are very professional and the sound quality is the best I’ve heard.
Janice Webster
Medford Ford
I just wanted to pass on a good word for the high-quality service and support I received from you and your company. I received our completed voice recordings today and boy do they sound great! I really like the voice actor that was chosen for our work.
Finally, I want to thank you personally for your help in navigating the sales process. It was great to work with someone who was professional and qualified to deal with a new customer such as us. I have mentioned your company to a few other colleagues as a resource and I hope we get the opportunity to work you again in the near future.
Jonathan Huegel, VoIP Administrator
Franklin Energy Services, LLC
I just wanted to take a moment to share our endorsement of Holdcom. Since the beginning of our relationship with Holdcom, we have experienced the utmost in customer satisfaction. Due to the nature of our business, we require a great deal of attention, and our demands have always been handled in a professional and timely fashion. In addition, the on-hold messages enhance the experience of our patrons and business associates. We truly appreciate the level of service your organization provides and would recommend your company wholeheartedly.
Sean Lapham
Madison Square Garden
Thank you for your quick response. Everything is uploaded and running well. Your company has surpassed all expectations and we look forward to working with you in the future.
Scott Quarles
Kee Action Sports
We are ready to have a professional recording in English we would like Margaret. Please see below and let me know if this can be accomplished and let me know what you need from us to move forward. We are extremely impressed with your service and professional consulting and look forward to doing business with you.
Lynn
Symetra Financial
I have explained to everyone at NJTC that you and Holdcom do a terrific job. In fact I have suggested that you give lessons in customer relations at Harvard Business School. You may use me as a reference at any time.
Richard Kay
North Jersey Truck
Both sites went live in the past week and they both love it, as well as staff! Thank you!
Chris Butler
I am very pleased with the professionalism of your service, quick turnaround times and technical assistance. After a few of weeks of using the greeting you made for us…this is great, thank you so much for making the effort…. yours is obviously a professional service that takes customer service seriously. I will look forward to recommending you to others whenever the opportunity presents itself.
Jacob Irving
Canadian Hydropower Association
What a great experience working with Holdcom. I just went online and ordered a package, entered my text and immediately got an email response with recommended changes. The team is hands on, helpful and very talented. Our new on hold messages with music are friendly, clear and professional. Thanks, Holdcom for giving us the tools to be a better company.
Linda Pasinli
Donna, Everyone seems happy 🙂 Thank you so much for all your help! Everyone there is great and attentive. Plus very good on delivery time!!
Amee Chianelli
Sterling National Bank