We received all the recordings and everything is perfect for now…We are extremely happy with your service and the ease of entering it on the web.
Alana M. Elman
MOL AMERICA
Thank you to you and your team for providing this request. It is not often you can say you have faith that your vendor will always come through for you when it really matters, but you and your team do it repeatedly. I just wanted to take a moment and tell you how good it is to work with professional, dependable, consistent, and courteous people.
Jeff Bartruff
Interline Brands
Thank you to everyone for working on this and finding a solution! I am so appreciative of the time each of you took to resolve our previous problem… We all agree that Holdcom overhead music and on hold messages are great services and would like to continue to work with you. Thank you again for everything.
Ginger
Prime Care
I wanted to thank you and the staff at Holdcom for your support and responsiveness, especially during the early stages of our business integration that began over 18 months ago when changes were happening quickly and frequently. It’s been my pleasure to deal with such a professional and quality oriented business for more than 20 years.
Rick Jackson
Senior Project Manager, Federal Insurance
I have explained to everyone at NJTC that you and Holdcom do a terrific job. In fact I have suggested that you give lessons in customer relations at Harvard Business School. You may use me as a reference at any time.
Richard Kay
North Jersey Truck
We have installed the new message and love it. Thanks!
Margery Simpson
Machinery Services Corp.
Thank you. Your service was great.
Colin P. King, Product Manager
Hasselblad Bron Inc.
It has been an absolute pleasure working with you and your team over these past 5 years! Thank you for your kindness, impeccable professionalism, and for all of your support with our crazy schedules and urgent requests. You and your team have been absolute lifesavers, and always made my job easier!!!
David Almeida
Thank you for your quick response. Everything is uploaded and running well. Your company has surpassed all expectations and we look forward to working with you in the future.
Scott Quarles
I would like to let you, and all involved know that I very much appreciate your courtesy, and willingness to help. I am very pleased with the final product; and I will be sure to let people know about Holdcom.
Nicholas Strouse
Westport Family Counseling
What a great experience working with Holdcom. I just went online and ordered a package, entered my text and immediately got an email response with recommended changes. The team is hands on, helpful and very talented. Our new on hold messages with music are friendly, clear and professional. Thanks, Holdcom for giving us the tools to be a better company.
Linda Pasinli
Thank you for all your hard work. It has been a wonderful working experience with you and Holdcom. I look forward to doing business with you in the future.
Christopher Miller
Consumer Credit Helpers
Thanks so much Rob, you made magic happen today!
Leah Butler
Audio Manager/QA, IntelePeer
I can truly say that Rob and Andy help make my crazy audio requests, a lot easier than I deserve. No matter the size of the project someone contacts me instantly, either with questions, maybe Rob caught a possible error ahead of time, or to simply say ‘Thanks for the business’. This type of professionalism and dedication is greatly appreciated, and I know when I get my emails from Jaimie, I’m getting quality work. Holdcom will always have a client in us, we thank you!
Leah Butler
Audio Manager / QA Specialist, Advantone
Holdcom was very responsive to our translation needs and quickly translated multiple documents in several languages for an international project we were conducting for one of our clients. This was a high priority crisis situation and Holdcom exceeded our expectations. If you need translation, voice messaging and quick turnaround I highly recommend Holdcom.
Brian Giannini
VP Business Development, RQA, Inc.
Holdcom is a great partner to 8×8. They provide excellent, very fast customer service, delivering the audio greetings, voiceovers and recordings we need for a wide range of requirements. They are super responsive and a pleasure to work with..
Beth Carney
Director, Marketing Communications, 8x8 Inc.
You (and your team) are amazing at customer service – attention to detail and responsiveness is refreshing. Many thanks for your guidance and follow-through!
LeeAnn Atwood
Manager, Public Affairs & Marketing - Advocate Condell Medical Center
Thank you very much for your assistance with the audio files. We have uploaded the new files to our phone system and are very pleased with the results. We also appreciate your timely response to this. We are very pleased with how everything was handled.
Talese Hall
Better Resource
We recently worked with Holdcom to have a message professionally recorded and found the whole experience to be easy, convenient, on time and within budget. Many thanks to Holdcom’s team and look forward to working together again soon.
Patty Ramos
Sr VP Business Support & Development, CR Dynamics & Associates
I have partnered with Holdcom for several projects when I needed voice recordings. One project was specifically for a SOCAP presentation which I was doing at one of their national conferences. Holdcom’s commitment to service delivery is amazing; they are consistently professional, responsive and pay attention to their client’s requirements. They are also great at anticipating what the client’s needs are. As a customer experience consultant, I would highly recommend their services.
Richard Shapiro
Founder & President, The Center For Client Retention
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Thanks so much Rob, you made magic happen today!
Leah Butler
Audio Manager/QA, IntelePeer
Extremely nice recording. Exactly as I hoped it would sound. Liz was the perfect talent choice.
Jeffrey S. Keysar, DC
Nevada Neck & Back Pain Relief
Thank you for your quick response. Everything is uploaded and running well. Your company has surpassed all expectations and we look forward to working with you in the future.
Scott Quarles
Kee Action Sports
Just a quick follow up to our conversation earlier this week…Thank you very much! The narration was perfect. It was a pleasure working with you and your team. I look forward to working with you in the future.
Erin Ferguson, Clinical Project Manager
Canfield Scientific, Inc.
This is FANTASTIC! Better that I had hoped, in fact. Thank you so much. Again, thank you for the professional product, excellent service, and timely delivery. Well done!
Clay, Creative Director
Design Ergonomics Inc.
I have partnered with Holdcom for several projects when I needed voice recordings. One project was specifically for a SOCAP presentation which I was doing at one of their national conferences. Holdcom’s commitment to service delivery is amazing; they are consistently professional, responsive and pay attention to their client’s requirements. They are also great at anticipating what the client’s needs are. As a customer experience consultant, I would highly recommend their services.
Richard Shapiro
Founder & President, The Center For Client Retention
Thank you to everyone for working on this and finding a solution! I am so appreciative of the time each of you took to resolve our previous problem… We all agree that Holdcom overhead music and on hold messages are great services and would like to continue to work with you. Thank you again for everything.
Ginger
Prime Care
Holdcom has been a long time member of SOCAP, the Society of Consumer Affairs Professionals in Business and a pleasure to work with from both from a business perspective and a SOCAP committee perspective. They have provided content for breakout session as well as worked on educational podcasts and content for SOCAP to share on their website to help educate members. Andy in particular has always been a pleasure to work with and has always played a very active leadership role in ensuring the success of SOCAP committees and events.
Eileen Troise
Senior Manager, Consumer Engagement Nestle Waters North America
I am very pleased with the professionalism of your service, quick turnaround times and technical assistance. After a few of weeks of using the greeting you made for us…this is great, thank you so much for making the effort…. yours is obviously a professional service that takes customer service seriously. I will look forward to recommending you to others whenever the opportunity presents itself.
Jacob Irving
As a SOCAP member since 2011, I appreciate Holdcom’s long-time role as a SOCAP supporter. You get what you give, and that’s especially true in the SOCAP community. Holdcom is committed to advancing the customer care profession and the personal success of our members. They demonstrate that — and do it often — in ways that matter…by creating unique content for local and National programs, sponsoring chapter events, donating its services (creating videos and podcasts), and showing up at SOCAP events as an ever-ready resource to help SOCAP extend its educational opportunities.
Lisa Oswald
Senior VP, Global Consumer Service Travelzoo Inc.
Thank you to you and your team for providing this request. It is not often you can say you have faith that your vendor will always come through for you when it really matters, but you and your team do it repeatedly. I just wanted to take a moment and tell you how good it is to work with professional, dependable, consistent, and courteous people.
Jeff Bartruff
Interline Brands
When callers were unhappy with the “stock” Music On Hold our system came with, I turned to Holdcom for a better solution. They presented me with so many options for music and voice as well as custom content to match our Brand Image. They were quick and responsive to my needs and the pricing allowed us to purchase multiple programs to use throughout the year. The caller experience is our first opportunity for diffusion and is often overlooked. Holdcom’s professional approach helps us leverage the first impression to delight our callers and get them to the agents to resolve their problems. I highly recommend adding Holdcom to your contact center tool box
Dawn Stevenson
VP Customer Care, Stamps.com
It has been an absolute pleasure working with you and your team over these past 5 years! Thank you for your kindness, impeccable professionalism, and for all of your support with our crazy schedules and urgent requests. You and your team have been absolute lifesavers, and always made my job easier!!!
David Almeida
I want to express how wonderful it is working with Holdcom. You and your team are amazing. The professionalism is second to none and you are always willing to work something out with your customers. Your timeliness is very helpful and you know exactly what your mission is, and it is executed beautifully. Your attitude is infectious, and words cannot express my gratitude. Keep up the good work and have a great day.
Frederick Campbell
WOODHULL MEDICAL CENTER
What a great experience working with Holdcom. I just went online and ordered a package, entered my text and immediately got an email response with recommended changes. The team is hands on, helpful and very talented. Our new on hold messages with music are friendly, clear and professional. Thanks, Holdcom for giving us the tools to be a better company.
Linda Pasinli
Total Apps Inc.
Holdcom’s incredibly talented team was amazing to work with. They took the time to understand our business and brought fresh ideas and creativity to our project. From a flurry of ideas and conflicting concepts, they were able to create a cohesive brand story that delivered on our vision. Holdcom is truly a collaborative partner that adds value above and beyond expectations.
Michele Shane
Director of Marketing American Customer Care & Premiere Response
My partners didn’t believe in message on hold – but once I used it, the response I got was tremendous. People don’t seem to mind waiting on hold. It’s long enough where you can hear most of it, short enough where you get the important bits and pieces. I can’t recall how many times people say ‘Oh! I didn’t know the train goes right by your place’ or ‘I didn’t know Oktoberfest started already,’” all because my message on hold program informed them. A local restaurant might be small potatoes compared to some of Holdcom’s bigger clients, but I always get treated as someone special – that is how I want my customers to feel – sitting at my table, or even on hold, or on line.
Lee
The Iron Horse
Love it!!! Thank you so much for your patience and especially for working with me on this. I really appreciate it. The final product is perfect! Thank you. I am very happy.
Alison
FROST DENTAL GROUP
We recently worked with Holdcom to have a message professionally recorded and found the whole experience to be easy, convenient, on time and within budget. Many thanks to Holdcom’s team and look forward to working together again soon.
Patty Ramos
Sr VP Business Support & Development, CR Dynamics & Associates
Thank you. Your service was great.
Colin P. King, Product Manager
Hasselblad Bron Inc.