Holdcom has been a long time member of SOCAP, the Society of Consumer Affairs Professionals in Business and a pleasure to work with from both from a business perspective and a SOCAP committee perspective.  They have provided content for breakout session as well as worked on educational podcasts and content for SOCAP to share on their website to help educate members.  Andy in particular has always been a pleasure to work with and has always played a very active leadership role in ensuring the success of SOCAP committees and events.

Holdcom’s incredibly talented team was amazing to work with.  They took the time to understand our business and brought fresh ideas and creativity to our project.  From a flurry of ideas and conflicting concepts, they were able to create a cohesive brand story that delivered on our vision. Holdcom is truly a collaborative partner that adds value above and beyond expectations.

As a SOCAP member since 2011, I appreciate Holdcom’s long-time role as a SOCAP supporter. You get what you give, and that’s especially true in the SOCAP community. Holdcom is committed to advancing the customer care profession and the personal success of our members. They demonstrate that — and do it often — in ways that matter…by creating unique content for local and National programs, sponsoring chapter events, donating its services (creating videos and podcasts), and showing up at SOCAP events as an ever-ready resource to help SOCAP extend its educational opportunities.

Holdcom has been an extremely valued partner to Callzilla over the years. Anytime we need high quality, multi language voice talent, Holdcom has provided us solutions with impeccable results, always before our deadline, and at prices that are beyond reasonable. Hold com’s platform is incredibly user friendly and intuitive, and for those of us that prefer self service, provides incredible ease of use. When we require more complex solutions or advise, the Holdcom team has always added value by the type of recommendations and consulting offered to us. We’re extremely grateful to Holdcom for several years of partnership and collaboration and could not recommend Holdcom more highly.

Characters make training come alive and Holdcom voices all of the customers, agents, managers, salespeople, and techno-geeks that have filled our learning programs during the last 10 years. I cannot imagine a workshop, webinar or eLearning without their masterful narration or telephone call samples. French and German speakers were added this year with stellar results. Our clients are awed and delighted by the finished audio files that Holdcom delivers quickly, creatively and perfectly.

We have been working with Holdcom for over a year, I know Andy for at least 3 years and I was just waiting for the right opportunity to work with him and his team. We started with a small pilot project and the results were OUTSTANDING, not only was the audio clean and perfect but the project came back to us in no time. We have used their services many times and they are now our first shop for Audio recording. They work with us very closely to make sure our requirements are met.  Their online store is a user-friendly website that we use to place our orders. It’s very convenient for us because we know submitting our request how much is going to cost right there, so we can create our client’s estimates at the same time. They also have available a library of different voice talents that we can use as well as talents for different languages.  And the most important part is that they deliver all our RUSH, CRAZY hours requests with the same speed and enthusiasm as the regular projects. Thank you for your Partnership.

Andy Begnoche and Holdcom have been a key SOCAP partner for 14 years. Andy is a shining example of a true SOCAPer. Andy has poured his heart and soul in to SOCAP; he’s attended over 26 of SOCAP conferences, presented at many of the conferences, served on and / or chaired many SOCAP committees and has supported the New York chapter by helping organize and promote numerous events. He also helped develop SOCAP’s contact center of the future model which has helped members envision and prepare for what future customers will expect and need. And on a more personal level, Andy has served as the social glue for SOCAP – introducing members to each other and helping enrich their experience by connecting them to helpful resources.  Andy and Holdcom have helped support and reinforce what is so great about SOCAP – a source for information, support and education about the customer care industry.

When callers were unhappy with the “stock” Music On Hold our system came with, I turned to Holdcom for a better solution.  They presented me with so many options for music and voice as well as custom content to match our Brand Image.  They were quick and responsive to my needs and the pricing allowed us to purchase multiple programs to use throughout the year.  The caller experience is our first opportunity for diffusion and is often overlooked.  Holdcom’s professional approach helps us leverage the first impression to delight our callers and get them to the agents to resolve their problems.  I highly recommend adding Holdcom to your contact center tool box