Thanks for following up. Wonderful job getting things done. I look forward in continuing to use your company for our audio needs.
Gill Mayol
MN Works, LLC
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Thanks for following up. Wonderful job getting things done. I look forward in continuing to use your company for our audio needs.
Gill Mayol
MN Works, LLC
The disk works great. A pleasure doing business with you and I’ll pass your name on to everyone I know in the industry.
Gene Panaro
Andy Begnoche and Holdcom have been a key SOCAP partner for 14 years. Andy is a shining example of a true SOCAPer. Andy has poured his heart and soul in to SOCAP; he’s attended over 26 of SOCAP conferences, presented at many of the conferences, served on and / or chaired many SOCAP committees and has supported the New York chapter by helping organize and promote numerous events. He also helped develop SOCAP’s contact center of the future model which has helped members envision and prepare for what future customers will expect and need. And on a more personal level, Andy has served as the social glue for SOCAP – introducing members to each other and helping enrich their experience by connecting them to helpful resources. Andy and Holdcom have helped support and reinforce what is so great about SOCAP – a source for information, support and education about the customer care industry.
Tom Asher
Senior VP, Constomer Engagement Humach
We have been working with Holdcom for over a year, I know Andy for at least 3 years and I was just waiting for the right opportunity to work with him and his team. We started with a small pilot project and the results were OUTSTANDING, not only was the audio clean and perfect but the project came back to us in no time. We have used their services many times and they are now our first shop for Audio recording. They work with us very closely to make sure our requirements are met. Their online store is a user-friendly website that we use to place our orders. It’s very convenient for us because we know submitting our request how much is going to cost right there, so we can create our client’s estimates at the same time. They also have available a library of different voice talents that we can use as well as talents for different languages. And the most important part is that they deliver all our RUSH, CRAZY hours requests with the same speed and enthusiasm as the regular projects. Thank you for your Partnership.
Daniella Silva
Project Manager, IntelePeer
Thank you to everyone for working on this and finding a solution! I am so appreciative of the time each of you took to resolve our previous problem… We all agree that Holdcom overhead music and on hold messages are great services and would like to continue to work with you. Thank you again for everything.
Ginger
Prime Care
Thank you for your quick response. Everything is uploaded and running well. Your company has surpassed all expectations and we look forward to working with you in the future.
Scott Quarles
I can say after having the new Message on Hold, lots of customers are getting the info on hold are asking a lot of question’s about our new products. That’s Great !!!!
Sam K.
A One Gems Inc.
Thank you for your email and the voice recording. We are pleased with the outcome and will contact you in the future for expanding our phone messaging needs.
Michael F. Surface
Surface Companies, Inc.
Thank you to everyone for working on this and finding a solution! I am so appreciative of the time each of you took to resolve our previous problem… We all agree that Holdcom overhead music and on hold messages are great services and would like to continue to work with you. Thank you again for everything.
Ginger
The words that come to mind in all my interactions with Holdcom are “Professional, extremely helpful and timely.” John sends reminders when it’s time to update our script. Our updates are ALWAYS completed quickly and tech. takes care of loading them just as quickly. The recordings are very professional and the sound quality is the best I’ve heard.
Janice Webster
Holdcom’s incredibly talented team was amazing to work with. They took the time to understand our business and brought fresh ideas and creativity to our project. From a flurry of ideas and conflicting concepts, they were able to create a cohesive brand story that delivered on our vision. Holdcom is truly a collaborative partner that adds value above and beyond expectations.
Michele Shane
Director of Marketing American Customer Care & Premiere Response
I appreciate all your assistance, Donna. Your customer service is really spectacular.
Martin Frazee
My partners didn’t believe in message on hold – but once I used it, the response I got was tremendous. People don’t seem to mind waiting on hold. It’s long enough where you can hear most of it, short enough where you get the important bits and pieces. I can’t recall how many times people say ‘Oh! I didn’t know the train goes right by your place’ or ‘I didn’t know Oktoberfest started already,’” all because my message on hold program informed them. A local restaurant might be small potatoes compared to some of Holdcom’s bigger clients, but I always get treated as someone special – that is how I want my customers to feel – sitting at my table, or even on hold, or on line.
Lee
The Iron Horse
Received and sounds great! Margaret always does such a wonderful job for us.
Happy Holidays to you and your family! Looking forward to continue working together in 2021. 😊
Nicole McSwain
Communications Coordinator
Thank you very much. I really appreciate your help getting this under control. You guys are great!!
Jenny Panitch
Thank you to you and your team for providing this request. It is not often you can say you have faith that your vendor will always come through for you when it really matters, but you and your team do it repeatedly. I just wanted to take a moment and tell you how good it is to work with professional, dependable, consistent, and courteous people.
Jeff Bartruff
Interline Brands
The words that come to mind in all my interactions with Holdcom are “Professional, extremely helpful and timely.” John sends reminders when it’s time to update our script. Our updates are ALWAYS completed quickly and tech. takes care of loading them just as quickly. The recordings are very professional and the sound quality is the best I’ve heard.
Janice Webster
Medford Ford
You (and your team) are amazing at customer service – attention to detail and responsiveness is refreshing. Many thanks for your guidance and follow-through!
LeeAnn Atwood
Manager, Public Affairs & Marketing - Advocate Condell Medical Center
Yours is the one product and service that exceeds all claims. It pays for itself, probably every thirty days or less. I get people calling here asking to be placed on hold. I want to thank you loudly for selling me on the service. Now, I’m happy to sell anyone else on the service. You worked with me, got me the “voice” I wanted, and even allowed me to write my own script. Did I ever tell you what prompted my first inquiry, more than 15 years ago? My secretary put my mother on hold. I had rigged up a radio station to play into my Nortel system. When I picked up, my mother complained she had to listen to a radio commercial for another law firm while waiting for her son to pick up. Within the hour I was on the phone with your company, and have not hung up, since. Great job, great product, great service, and thanks for your continued support. Too bad the new digital products are more durable than the old looping tape recorder I started with. Thanks, again.
Mark R. Silber
Mark Silber Attorney
Thanks so much everything sounds great! I appreciate everyone’s hard work on the project! Look forward to doing business with everyone from Holdcom in the future! Holdcom’s professionalism hasn’t gone unnoticed!
John Polkowski
General Manager