Holdcom is a great partner to 8×8. They provide excellent, very fast customer service, delivering the audio greetings, voiceovers and recordings we need for a wide range of requirements. They are super responsive and a pleasure to work with..
Beth Carney
Director, Marketing Communications, 8x8 Inc.
I appreciate all your assistance, Donna. Your customer service is really spectacular.
Martin Frazee
I just wanted to take a moment to share our endorsement of Holdcom. Since the beginning of our relationship with Holdcom, we have experienced the utmost in customer satisfaction. Due to the nature of our business, we require a great deal of attention, and our demands have always been handled in a professional and timely fashion. In addition, the on-hold messages enhance the experience of our patrons and business associates. We truly appreciate the level of service your organization provides and would recommend your company wholeheartedly.
Sean Lapham
Madison Square Garden
The words that come to mind in all my interactions with Holdcom are “Professional, extremely helpful and timely.” John sends reminders when it’s time to update our script. Our updates are ALWAYS completed quickly and tech. takes care of loading them just as quickly. The recordings are very professional and the sound quality is the best I’ve heard.
Janice Webster
We recently worked with Holdcom to have a message professionally recorded and found the whole experience to be easy, convenient, on time and within budget. Many thanks to Holdcom’s team and look forward to working together again soon.
Patty Ramos
Sr VP Business Support & Development, CR Dynamics & Associates
Thank you for all your hard work. It has been a wonderful working experience with you and Holdcom. I look forward to doing business with you in the future.
Christopher Miller
I will have you know that we would have required several folks to work after hours to implement this new recording next week, Now we only need to do this update once tonight and not 2 times and our IVR will be 100% ready for Monday morning open of business!! This is GREAT!!!!
Kevin R Casey
Agilent Technologies
I want to express how wonderful it is working with Holdcom. You and your team are amazing. The professionalism is second to none and you are always willing to work something out with your customers. Your timeliness is very helpful and you know exactly what your mission is, and it is executed beautifully. Your attitude is infectious, and words cannot express my gratitude. Keep up the good work and have a great day.
Frederick Campbell
My partners didn’t believe in message on hold – but once I used it, the response I got was tremendous. People don’t seem to mind waiting on hold. It’s long enough where you can hear most of it, short enough where you get the important bits and pieces. I can’t recall how many times people say ‘Oh! I didn’t know the train goes right by your place’ or ‘I didn’t know Oktoberfest started already,’” all because my message on hold program informed them. A local restaurant might be small potatoes compared to some of Holdcom’s bigger clients, but I always get treated as someone special – that is how I want my customers to feel – sitting at my table, or even on hold, or on line.
Lee
Just a quick note to say thanks again for another great audio file, after business hours. I received the file yesterday and after listening, installed it onto our phone system. Very professional from my very first email to receiving the finished product.
Laurence R. Handwerger
Handwerger & Sons, Inc.
Holdcom was very responsive to our translation needs and quickly translated multiple documents in several languages for an international project we were conducting for one of our clients. This was a high priority crisis situation and Holdcom exceeded our expectations. If you need translation, voice messaging and quick turnaround I highly recommend Holdcom.
Brian Giannini
VP Business Development, RQA, Inc.
Thank you very much for your assistance with the audio files. We have uploaded the new files to our phone system and are very pleased with the results. We also appreciate your timely response to this. We are very pleased with how everything was handled.
Talese Hall
Better Resource
I have explained to everyone at NJTC that you and Holdcom do a terrific job. In fact I have suggested that you give lessons in customer relations at Harvard Business School. You may use me as a reference at any time.
Richard Kay
North Jersey Truck
Thank you very much. I really appreciate your help getting this under control. You guys are great!!
Jenny Panitch
NRT LLC
Andy Begnoche and Holdcom have been a key SOCAP partner for 14 years. Andy is a shining example of a true SOCAPer. Andy has poured his heart and soul in to SOCAP; he’s attended over 26 of SOCAP conferences, presented at many of the conferences, served on and / or chaired many SOCAP committees and has supported the New York chapter by helping organize and promote numerous events. He also helped develop SOCAP’s contact center of the future model which has helped members envision and prepare for what future customers will expect and need. And on a more personal level, Andy has served as the social glue for SOCAP – introducing members to each other and helping enrich their experience by connecting them to helpful resources. Andy and Holdcom have helped support and reinforce what is so great about SOCAP – a source for information, support and education about the customer care industry.
Tom Asher
Senior VP, Constomer Engagement Humach
We have been working with Holdcom for over a year, I know Andy for at least 3 years and I was just waiting for the right opportunity to work with him and his team. We started with a small pilot project and the results were OUTSTANDING, not only was the audio clean and perfect but the project came back to us in no time. We have used their services many times and they are now our first shop for Audio recording. They work with us very closely to make sure our requirements are met. Their online store is a user-friendly website that we use to place our orders. It’s very convenient for us because we know submitting our request how much is going to cost right there, so we can create our client’s estimates at the same time. They also have available a library of different voice talents that we can use as well as talents for different languages. And the most important part is that they deliver all our RUSH, CRAZY hours requests with the same speed and enthusiasm as the regular projects. Thank you for your Partnership.
Daniella Silva
Project Manager, IntelePeer
My partners didn’t believe in message on hold – but once I used it, the response I got was tremendous. People don’t seem to mind waiting on hold. It’s long enough where you can hear most of it, short enough where you get the important bits and pieces. I can’t recall how many times people say ‘Oh! I didn’t know the train goes right by your place’ or ‘I didn’t know Oktoberfest started already,’” all because my message on hold program informed them. A local restaurant might be small potatoes compared to some of Holdcom’s bigger clients, but I always get treated as someone special – that is how I want my customers to feel – sitting at my table, or even on hold, or on line.
Lee
The Iron Horse
Thank you so much for checking in and for making sure our program is functioning properly. We appreciate the support. If there is anything else we need I will let you know.
Denise Winant
Endeavor House
Thank you to you and your team for providing this request. It is not often you can say you have faith that your vendor will always come through for you when it really matters, but you and your team do it repeatedly. I just wanted to take a moment and tell you how good it is to work with professional, dependable, consistent, and courteous people.
Jeff Bartruff
It has been an absolute pleasure working with you and your team over these past 5 years! Thank you for your kindness, impeccable professionalism, and for all of your support with our crazy schedules and urgent requests. You and your team have been absolute lifesavers, and always made my job easier!!!
David Almeida
Verizon Wireless
We have installed the new message and love it. Thanks!
Margery Simpson
Machinery Services Corp.
Yours is the one product and service that exceeds all claims. It pays for itself, probably every thirty days or less. I get people calling here asking to be placed on hold. I want to thank you loudly for selling me on the service. Now, I’m happy to sell anyone else on the service. You worked with me, got me the “voice” I wanted, and even allowed me to write my own script. Did I ever tell you what prompted my first inquiry, more than 15 years ago? My secretary put my mother on hold. I had rigged up a radio station to play into my Nortel system. When I picked up, my mother complained she had to listen to a radio commercial for another law firm while waiting for her son to pick up. Within the hour I was on the phone with your company, and have not hung up, since. Great job, great product, great service, and thanks for your continued support. Too bad the new digital products are more durable than the old looping tape recorder I started with. Thanks, again.
Mark R. Silber
Mark Silber Attorney
Holdcom’s incredibly talented team was amazing to work with. They took the time to understand our business and brought fresh ideas and creativity to our project. From a flurry of ideas and conflicting concepts, they were able to create a cohesive brand story that delivered on our vision. Holdcom is truly a collaborative partner that adds value above and beyond expectations.
Michele Shane
Director of Marketing American Customer Care & Premiere Response
Our system is working and we are very pleased to have worked with your team.
Mark Bensen, CEO
Abode, Inc.
Donna, Everyone seems happy 🙂 Thank you so much for all your help! Everyone there is great and attentive. Plus very good on delivery time!!
Amee Chianelli
Sterling National Bank
Thanks a lot for your excellent job. Your organization deserves 5 STARS for all your prompt attention & responses!
Mohammad Tahir
Captain
I just wanted to take a moment to share our endorsement of Holdcom. Since the beginning of our relationship with Holdcom, we have experienced the utmost in customer satisfaction. Due to the nature of our business, we require a great deal of attention, and our demands have always been handled in a professional and timely fashion. In addition, the on-hold messages enhance the experience of our patrons and business associates. We truly appreciate the level of service your organization provides and would recommend your company wholeheartedly.
Sean Lapham
I have explained to everyone at NJTC that you and Holdcom do a terrific job. In fact I have suggested that you give lessons in customer relations at Harvard Business School. You may use me as a reference at any time.
Richard Kay
North Jersey Truck
I will have you know that we would have required several folks to work after hours to implement this new recording next week, Now we only need to do this update once tonight and not 2 times and our IVR will be 100% ready for Monday morning open of business!! This is GREAT!!!!
Kevin R Casey
Great news! You and your team have done a fantastic job. I’m looking forward to another year of quality messages.
Mark Ralston
Public Relations Manager, St. Mary's Health Care System
Just a quick note to say thanks again for another great audio file, after business hours. I received the file yesterday and after listening, installed it onto our phone system. Very professional from my very first email to receiving the finished product.
Laurence R. Handwerger
Holdcom has been a tremendous partner. They make it very easy for use to help our customers promote a consistent brand and experience. As an Omni-Channel platform provider our clients have a need for professional voice talent. The tools that Holdcom provides simplify the engagement process with our clients as we help them find the right talent for their business.
Ross Krisel, EVP Sales & Marketing
SingleComm
Thank you for your quality voice work and VERY fast turn-around time!
Christopher Armato
Dwell Properties
Mark Silber Attorney”]Yours is the one product and service that exceeds all claims. It pays for itself, probably every thirty days or less. I get people calling here asking to be placed on hold. I want to thank you loudly for selling me on the service. Now, I’m happy to sell anyone else on the service. You worked with me, got me the “voice” I wanted, and even allowed me to write my own script. Did I ever tell you what prompted my first inquiry, more than 15 years ago? My secretary put my mother on hold. I had rigged up a radio station to play into my Nortel system. When I picked up, my mother complained she had to listen to a radio commercial for another law firm while waiting for her son to pick up. Within the hour I was on the phone with your company, and have not hung up, since. Great job, great product, great service, and thanks for your continued support. Too bad the new digital products are more durable than the old looping tape recorder I started with. Thanks, again.
Mark R. Silber
Got it, and love it! Will recommend you to other business owners. Thanks so much!
Holly Walker, Founder & CEO
Mod Cartel
I just wanted to pass on a good word for the high-quality service and support I received from you and your company. I received our completed voice recordings today and boy do they sound great! I really like the voice actor that was chosen for our work.
Finally, I want to thank you personally for your help in navigating the sales process. It was great to work with someone who was professional and qualified to deal with a new customer such as us. I have mentioned your company to a few other colleagues as a resource and I hope we get the opportunity to work you again in the near future.
Jonathan Huegel, VoIP Administrator
Franklin Energy Services, LLC
I want to express how wonderful it is working with Holdcom. You and your team are amazing. The professionalism is second to none and you are always willing to work something out with your customers. Your timeliness is very helpful and you know exactly what your mission is, and it is executed beautifully. Your attitude is infectious, and words cannot express my gratitude. Keep up the good work and have a great day.
Frederick Campbell
Thank you for your email and the voice recording. We are pleased with the outcome and will contact you in the future for expanding our phone messaging needs.
Michael F. Surface
Surface Companies, Inc.
Extremely nice recording. Exactly as I hoped it would sound. Liz was the perfect talent choice.
Jeffrey S. Keysar, DC
Nevada Neck & Back Pain Relief
Thanks so much Rob, you made magic happen today!
Leah Butler
Audio Manager/QA, IntelePeer
