Professional Recordings - The Solution Your Call Center Needs
Create Unified Image
Phone menu prompts don’t require human interaction, and can be a great way of routing callers appropriately. Not only does it create a unified sound, but limits the number of incoming calls. Using an IVR system can also be a great way to gather quality and accurate information from your callers.
Your auto attendants, IVR, ACD, and voicemail should have a unified sound. Make sure the phone prompts that welcome and guide the callers are clear, concise, and professional, with a voice that matches your brand and culture. You may not get a second chance!
Properly Train Employees
We have been working with Holdcom for over a year, I know Andy for at least 3 years and I was just waiting for the right opportunity to work with him and his team. We started with a small pilot project and the results were OUTSTANDING, not only was the audio clean and perfect but the project came back to us in no time. We have used their services many times and they are now our first shop for Audio recording. They work with us very closely to make sure our requirements are met. Their online store is a user-friendly website that we use to place our orders. It’s very convenient for us because we know submitting our request how much is going to cost right there, so we can create our client’s estimates at the same time. They also have available a library of different voice talents that we can use as well as talents for different languages. And the most important part is that they deliver all our RUSH, CRAZY hours requests with the same speed and enthusiasm as the regular projects. Thank you for your Partnership.
When callers were unhappy with the “stock” Music On Hold our system came with, I turned to Holdcom for a better solution. They presented me with so many options for music and voice as well as custom content to match our Brand Image. They were quick and responsive to my needs and the pricing allowed us to purchase multiple programs to use throughout the year. The caller experience is our first opportunity for diffusion and is often overlooked. Holdcom’s professional approach helps us leverage the first impression to delight our callers and get them to the agents to resolve their problems. I highly recommend adding Holdcom to your contact center tool box
Holdcom has been an extremely valued partner to Callzilla over the years. Anytime we need high quality, multi language voice talent, Holdcom has provided us solutions with impeccable results, always before our deadline, and at prices that are beyond reasonable. Hold com’s platform is incredibly user friendly and intuitive, and for those of us that prefer self service, provides incredible ease of use. When we require more complex solutions or advise, the Holdcom team has always added value by the type of recommendations and consulting offered to us. We’re extremely grateful to Holdcom for several years of partnership and collaboration and could not recommend Holdcom more highly.
Characters make training come alive and Holdcom voices all of the customers, agents, managers, salespeople, and techno-geeks that have filled our learning programs during the last 10 years. I cannot imagine a workshop, webinar or eLearning without their masterful narration or telephone call samples. French and German speakers were added this year with stellar results. Our clients are awed and delighted by the finished audio files that Holdcom delivers quickly, creatively and perfectly.
Andy Begnoche and Holdcom have been a key SOCAP partner for 14 years. Andy is a shining example of a true SOCAPer. Andy has poured his heart and soul in to SOCAP; he’s attended over 26 of SOCAP conferences, presented at many of the conferences, served on and / or chaired many SOCAP committees and has supported the New York chapter by helping organize and promote numerous events. He also helped develop SOCAP’s contact center of the future model which has helped members envision and prepare for what future customers will expect and need. And on a more personal level, Andy has served as the social glue for SOCAP – introducing members to each other and helping enrich their experience by connecting them to helpful resources. Andy and Holdcom have helped support and reinforce what is so great about SOCAP – a source for information, support and education about the customer care industry.
As a SOCAP member since 2011, I appreciate Holdcom’s long-time role as a SOCAP supporter. You get what you give, and that’s especially true in the SOCAP community. Holdcom is committed to advancing the customer care profession and the personal success of our members. They demonstrate that — and do it often — in ways that matter…by creating unique content for local and National programs, sponsoring chapter events, donating its services (creating videos and podcasts), and showing up at SOCAP events as an ever-ready resource to help SOCAP extend its educational opportunities.
Holdcom has been a long time member of SOCAP, the Society of Consumer Affairs Professionals in Business and a pleasure to work with from both from a business perspective and a SOCAP committee perspective. They have provided content for breakout session as well as worked on educational podcasts and content for SOCAP to share on their website to help educate members. Andy in particular has always been a pleasure to work with and has always played a very active leadership role in ensuring the success of SOCAP committees and events.
Holdcom’s incredibly talented team was amazing to work with. They took the time to understand our business and brought fresh ideas and creativity to our project. From a flurry of ideas and conflicting concepts, they were able to create a cohesive brand story that delivered on our vision. Holdcom is truly a collaborative partner that adds value above and beyond expectations.
Holdcom has been a tremendous partner. They make it very easy for use to help our customers promote a consistent brand and experience. As an Omni-Channel platform provider our clients have a need for professional voice talent. The tools that Holdcom provides simplify the engagement process with our clients as we help them find the right talent for their business.
I can truly say that Rob and Andy help make my crazy audio requests, a lot easier than I deserve. No matter the size of the project someone contacts me instantly, either with questions, maybe Rob caught a possible error ahead of time, or to simply say ‘Thanks for the business’. This type of professionalism and dedication is greatly appreciated, and I know when I get my emails from Jaimie, I’m getting quality work. Holdcom will always have a client in us, we thank you!
Holdcom was very responsive to our translation needs and quickly translated multiple documents in several languages for an international project we were conducting for one of our clients. This was a high priority crisis situation and Holdcom exceeded our expectations. If you need translation, voice messaging and quick turnaround I highly recommend Holdcom.
I have partnered with Holdcom for several projects when I needed voice recordings. One project was specifically for a SOCAP presentation which I was doing at one of their national conferences. Holdcom’s commitment to service delivery is amazing; they are consistently professional, responsive and pay attention to their client’s requirements. They are also great at anticipating what the client’s needs are. As a customer experience consultant, I would highly recommend their services.
If your quality was any better, process was any easier or the price any cheaper…. Your competition would be working for you.
I know I can always count on the team at HOLDCOM for a fresh sound and speedy turnaround (we usually have tight timelines). They’re also very mindful of my budget.
Holdcom is a great partner to 8×8. They provide excellent, very fast customer service, delivering the audio greetings, voiceovers and recordings we need for a wide range of requirements. They are super responsive and a pleasure to work with..