Every time a guest or potential guest interacts with your facility, on the phone, online, or onsite, they’re on a journey with your organization. With today’s technology, you have the opportunity to control and influence that journey every step of the way, to promote your facility, build your brand, and grow your business. Let us show you how. Check our Customer Journey video below and then contact us to discuss your specific needs.
- Auto Attendant and IVR Prompts
- Message On Hold
- Email and Social Media Content
- Overhead Music and Announcements
- Message On Wheels for shuttles
Professionally scripted and produced voice prompts efficiently route callers through your phone systems. Your IVR system can help callers make or confirm reservations, reach the appropriate department, and more.
Message On Hold provides the perfect medium to transform passive hold time into informative communication time. Your on hold message can promote your restaurant, tell guests about local attractions, or even highlight seasonal room rates.
Overhead music and announcements improve the in venue experience while increasing guest satisfaction.
Message On Wheels, Holdcom’s unique solution for the hospitality industry, transforms travel time into informational time. Using the existing speakers in your shuttles, a Message On Wheels program can play music, thank guests for their stay, or highlight area attractions.
Resources for Hotels and Resorts
How to Use Audio to Improve Hospitality Marketing and Guest Services
Learn how to incorporate audio into your branding, marketing, and service strategies for maximum impact.
Message On Hold has offered us the flexibility to create messages that our guests receive during that awkward period of having to place a guest on hold for whatever reason. Many times we hear from that they have learned something new about us. We change the message often enough that it is always fresh and informative. We are very Happy with Holdcom, and this is why we have used them for so many years. Thank you for being a wonderful marketing partner to us!
Diane Carr, Bernards Inn
Message On Hold has been very beneficial for us. It has provided the perfect opportunity to inform callers about all they can experience at our parks. We see this service as one of our most effective marketing tools. Being a state agency, the image we convey to our callers is very important to us, and Holdcom provides us with a great image. The Holdocm personnel that we work with has always been great. They have walked me through tall the processes needed to provide the best experience for our callers. They remind me when it’s time to update the scripting and they provide me with plenty of lead time to make my changes. I appreciate all the help they provide with the copy.
Karen Miller, Kentucky State Resort Parks