HOLDCOM is proud to recognize Atlantic Aviation as our Client of the Month for September 2007.

If you are lucky enough to experience flying on a private plane, odds are that you expect all the services associated with it to be first rate. That’s where Atlantic Aviation comes in. As the premier Fixed Base of Operation (FBO) leader in the industry, they are available to meet all the needs of the private or business flyer. Their mission is to assist pilots and passengers with all their needs as they fly to their destination. From fueling and line services to ground transportation, catering, hotel reservations, and more – Atlantic Aviation does it all.

Atlantic Aviation is the largest FBO chain in the country with 38 locations (and growing) across the United States. Based in Dallas, Texas they offer a wide range of aviation services, but what sets them apart is their dedicated concierge service. Many of their locations feature conference rooms, pilot lounges, game rooms, and some facilities even have a pool and spa. And with friendly well-trained associates dedicated to the "Atlantic Attitude", their staff is always equipped to handle any situation and eager to lend a helping hand to their customers. Whether you need to order a catered business lunch for your flight, reserve a rental car, or make plans to visit the local golf course when you reach your destination, Atlantic Aviation’s associates are happy to assist you.

For over 10 years, Atlantic Aviation has been a loyal HOLDCOM client. With their Message-On-Hold program, Atlantic Aviation is able to share information about their superb services and facilities, as well as drive traffic to their website – www.AtlanticAviation.com.

“The customer service and professionalism that HOLDCOM provides is exceptional,” states Traci Fremin, Corporate Standard Facilitator. That means a lot to us, especially coming from such a customer-focused organization as Atlantic Aviation.

Congratulations once again to Atlantic Aviation – our September 2007 Client of the Month!

Employee Spotlight

This month our employee spotlight shines on Andy Begnoche. Often in our employee and voice talent spotlights we are introducing you to a new member of the HOLDCOM family, Andy is celebrating his 17th year here (no that’s not a typo). Often called the original employee, Andy joined HOLDCOM back in 1990 when we were still called On Hold Productions.

Andy’s background in radio was what brought him to the industry in the first place. After selling and producing Message-On-Hold programs for a handful of his own clients, his path crossed with HOLDCOM’s and the rest is history.

Initially brought on to provide script consultation, HOLDCOM quickly found that Andy could handle many areas from IT & Tech Support to Sales & Marketing. Today Andy is our Director of Operations and oversees our reseller and partner development.

Andy still gets excited when talking about the business. He’s proud of the impressive client list that he’s help grow and looks forward to the new technologies HOLDCOM is imploring to spread the word about audio marketing.

When Andy is not chasing his 5 children around he keeps himself busy with his ongoing home improvements and his passion for collecting digital music. Andy enjoys cooking, entertaining, watching movies with his family and going to the beach.

Pump Up The Volume!


If laughter is the best medicine, music is a close second. Research suggests that the brain responds to music almost as if it were medicine. In fact, one cardiologist found that listening to classical music for 30 minutes produced calming effects equivalent to a 10 mg dose of valium. It can help regulate some body functions, stimulate the mind—even make us smarter. So pump up the volume.

Surprise, surprise, but your job is one of the biggest sources of stress (not here at HOLDCOM of course.) Playing music in the background while working, unaware of the music itself, has been found to alleviate stress and actually provide significant mood changes. The background music for your message on hold is an integral part of our service. HOLDCOM offers approximately 30,000 music selections with a wide variety available on our web site. From New Age to country and everything in between there is a range of possibilities to satisfy all your listening pleasures and as an added bonus make you feel better along the way.



According to a published report in Britain, nearly 8 in 10 (77%) turn to music as an antidote to the stress and strains of everyday life. Women are more likely to lean towards pop tunes while 20% of the men favor classical music.

A poll by Roper Starch Worldwide claims the #1 thing that people do when they are stressed out is listen to music. Research suggests that listening to music not only increases spatial reasoning—a form of intelligence crucial to problem solving, but reduces stress.

It’s something to think about when you are put on hold and listening to those tunes. Take a deep breath and relax, not only does it make you smarter it can relieve some of that tension.

HOLDCOM’s is proud to honor Packet8 as our Partner of the Month. HOLDCOM was brought in as a value-added service to supply the professional voice recordings for Packet8’s clients’ voicemail, attendant greetings and custom Message On Hold programs on their VoIP phone service. VoIP is a technology that enables voice communications over the Internet through the compression of voice into data packets that can be efficiently transmitted over data networks and then converted back into voice at the other end.

Packet8 is an affordable and easy-to-use broadband telephone and videophone service. Designed with both residential and business customers in mind, Packet8 allows anyone with broadband (high-speed) Internet access to use their regular phone to make UNLIMITED calls to anywhere in the U.S. and Canada.

Packet8 sends all incoming and outgoing calls over a high-speed Internet connection (instead of the traditional public telephone networks) through a Broadband Phone Adapter. There are no extra numbers to dial, no special instructions to follow and no talking through your computer. Just pick up your phone, listen for the dial tone and dial any regular phone number. Incoming calls ring your phone the same as any traditional phone.

To sum it up, with Packet8 you make and receive calls as you always have, but Packet8 routes them more efficiently to save you money. Your calling experience will be identical to what you have always had, but your phone bill for local and long distance calling will be a lot less. And there's NO EXTRA CHARGE for popular features like voicemail, caller ID with name, call waiting, three-way calling, follow me/find me and more. Plus now you can have professional voice recordings for all your greetings as well as Message On Hold.

Packet8 will enhance your communications capabilities easily and economically. Whether you have a small business or a corporate office, Packet8 has a customized plan to fit the needs of your budget. Getting started is a snap. Contact Packet8 for more information.

Visit Packet8 Website

THE HOLDCOM VOICE is published and distributed monthly by HOLDCOM, as a service to our valued clients. This month’s contributors include Megan Andriulli, Stacey Caropreso, Andy Begnoche,
Steve Brown, Juan Sanchez, Rob Lefever and Harvey Edelman.
© 2007 by HOLDCOM. All Rights Reserved.