Holdcom is proud to congratulate Skin Laser & Surgery Specialists as our Client of the Month for December 2007!

With three offices located across the tri-state area - and a fourth office located in Boca Raton, Florida - Skin Laser & Surgery Specialists has utilized Holdcom’s professional Message-On-Hold services for several years now to educate callers about their wide array of state-of-the-art cosmetic laser procedures, dermatological care, and MOHS surgery.

Thanks to the knowledge, expertise, and international reputation of Dr. David J. Goldberg – a pioneer in the field of cosmetic dermatology – Skin Laser & Surgery Specialists has been able to provide the highest quality of care with the most advanced treatments available in both cosmetic laser surgery and dermatology.

Since 2002, Skin Laser & Surgery Specialists has enjoyed the benefits of Holdcom’s Message-On-Hold services.

“Our message-on-hold program,” states Anthony Orlando, Director of Human Resources, “has afforded our practice with a great marketing tool that provides both new and existing patients with important information about our offices, our services, and the exciting things we are involved in. In addition, Holdcom's service has been state-of-the-art accompanied with a high level of knowledge and professionalism.”

Congratulations once again to Skin Laser & Surgery Specialists! To learn more about them, please visit their website at www.SkinAndLasers.com

Employee Spotlight

The newest star of the HOLDCOM Client Relations Team is Tracey Luciano. Since February 2007, she has been an integral part of the department, assisting clients with their Audio Marketing needs. Whether you have Voice Prompts or Message-On-Hold, Tracey is ready to answer your questions and provide you the highest level of customer service. She fit right into the groove in Client Relations and she greets every day with a new challenge. Tracey ensures that her clients are happy and satisfied with the level of service they receive. She likes to treat them as is they were a member of her own family and attributes that to HOLDCOM’s success. A self-proclaimed music junkie, she loves to sing and write songs. Tracey’s also a fan of the great outdoors and spending time with her ever-growing family. Help us in welcoming Tracey to the HOLDCOM family.

Next month, the Blood Mobile returns to HOLDCOM! Once again, HOLDCOM is supporting Community Blood Services and the Paramus NJ Blood Bank, in our 3rd Annual Blood Drive.

On January 22nd, the Blood Mobile will roll up to our offices at 955 Lincoln Avenue in Glen Rock NJ and eligible members of the HOLDCOM team will give the gift of life with their blood donations. In addition, we’re reaching out to our friends and neighbors for extra support. Not only is the life saving aspect a great incentive to give blood, but this year, HOLDCOM will make it fun as well. For every eligible donor who comes to give blood, we’ll enter his or her name in a drawing for a chance to win an mp3 player. So bring a friend and double your chances!

Blood is often taken for granted…we all expect it to be there all the time. But only a fraction of those who are eligible to give blood, do. If you are over the age of 16, weigh over 110 pounds and are in good health, you can donate blood. HOLDCOM has recognized the need and urgency and we ask you to help us this year. Not in the Glen Rock area? Not a problem! Simply visit www.RedCross.org and find out how you can donate blood in your neighborhood or city. You can also call 1-800-GIVE LIFE.

Remember, it’s all about life…life shared, life saved.

This month, HOLDCOM highlights our newest partner, TargetSpot, a revolutionary new advertising platform that enables businesses of any size and budget to advertise their products and services to the ever-growing Internet Radio listening audience. Now, whether you’re a local pizzeria or a Fortune 500 company, you can create commercials from a menu of various options, including demographic information and/or geographic location.

In a perfect world, advertisers would be able to target their core audience and hit all their potential customers every time, and it wouldn’t cost an arm and a leg. TargetSpot enables the smaller business that can’t afford “traditional” advertising to enter this medium. As the Internet allows more people to tune in to the radio through their computer, it also opens a potential advertising gold mine. Target Spot is looking to fill that niche.

When TargetSpot needed a source for Professional Voice Talent fulfillment, they turned to HOLDCOM. Ari Feldman, TargetSpot’s Vice President of Product Development, chose HOLDCOM for it’s proven reputation of being able to meet any unique requirement on a timely basis, with a high degree of professionalism.

We welcome TargetSpot into the mix and invite you to visit their web site at www.targetspot.com.

SOCAP has recently launched a new Mentor Program to help introduce new members to the Association and to assist them in getting the most benefit out of their membership. This new program matches new members with existing SOCAP members and involves regular communication throughout the year between mentors and mentees.

Features of the SOCAP Mentor Program include:

• A New Member Forum listserv to connect new members with each other and their mentors and to post questions or comments about SOCAP and/or career issues.

• Special teleconferences hosted by SOCAP throughout the year to acquaint new members with different program offerings, including SOCAP conferences, Committees, SOCAP's magazine, Customer Relationship Management (CRM) and Special Affinity Networking Groups (SANGs).

• Networking opportunities through local SOCAP chapters that are facilitated through the SOCAP National Office.

The SOCAP Mentor Program is a great way to network with peers within the customer care profession. To learn more about SOCAP membership and participating in the mentor program, please contact the SOCAP National Office at (703) 519-3700 or email socap@socap.org.

SOCAP International drives business transformation through its global community of customer care experts. If you are not a SOCAP member and would like to join, log on to: http://www.socap.org/Welcome/Join/memap.cfm.

THE HOLDCOM VOICE is published and distributed monthly by HOLDCOM, as a service to our valued clients. This month’s contributors include Megan Andriulli, Stacey Caropreso, Andy Begnoche,
Steve Brown, Juan Sanchez, Rob Lefever, Joe Pietsch and Harvey Edelman.
© 2007 by HOLDCOM. All Rights Reserved.