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Message On Hold Reaches Customers

AUDIO

The new language of the marketplace has fractured your target audience into millions of tiny pieces, but for most businesses and organizations the telephone is still a constant... and customers and prospects, no matter what, still find themselves on hold. man with briefcase

Who is more captive than a caller on hold?

While the majority of the advertising/marketing landscape is a moving target, Message On Hold connects you to a pre-qualified audience. This is an audience that has already reached out to you, not the other way around, and they are ready to listen. That’s why they called. No other marketing medium will ever achieve Message On Hold specificity; not television, radio, print, direct mail, or the Internet. A company’s telephone system is the most potent marketing tool it can employ.
It’s time to enhance the customer experience:

Sell products and services
Introduce promotions
Answer FAQ’s
Provide customer service
Reinforce marketing
Encourage referrals
Build brand awareness

HOLDCOM is your comprehensive Message On Hold solution provider: strategy, production, implementation, hardware, service, and support. If you are already using the music on hold (MOH) feature of your phone system, HOLDCOM will take your on hold communication to the next level. Powerful strategies that maximize the effectiveness of your existing phone system make HOLDCOM the choice of forward-thinking companies of all sizes, in all industries. World-class service, relentless attention to detail, and continuous improvement, make HOLDCOM the leader in a marketing landscape that is forever changed.

Script Design and Development

Intelligent, persuasive scriptwriting is at the heart of Message On Hold performance. HOLDCOM scripts are a concise and compelling reflection of a set of marketing and customer service objectives. They take into account customer demographics, caller profiles, average hold time, specific offers, and promotional initiatives—all in the service of maximizing the marketing possibilities of the on hold opportunity. Your personal Script Consultant will work with you to assure all your objectives are fulfilled.

Audio Production

HOLDCOM views digital audio technology as the ultimate enabler of the marketing message. Veteran producers utilize our state-of-the-art audio production tools to create Message On Hold programs that are crisp and easy to listen to. A large and varied roster of professional voice talent can be sampled from our easy to use web interface. In addition to professional voice talent, HOLDCOM has an extensive music library, which can be sampled from the most extensive online library in the industry.

Client Services

Highly targeted scripting and state-of-the-art production are just the beginning of the HOLDCOM performance. We deliver world class service to each and every client. This means listening closely, responding quickly, keeping an open mind, and delivering leading edge solutions. We combine automated script update reminders with the human touch from your personal Client Relations representative to insure that your Message On Hold campaigns stay fresh, effective, and aligned with your marketing/customer service strategies.

The Business Case For HOLDCOM Message On Hold

Message On Hold is a critical contact between you and your customers. It is often the very first contact. That contact must be handled flawlessly and achieve your marketing objectives. The founders of HOLDCOM are marketing experts. Their approach to Message On Hold emphasizes objectives, not installations.

Your telephone system is always on. Your Message On Hold system must also always be on. HOLDCOM delivers the most responsive customer and technical support in the industry.

Message On Hold demands a creative approach to marketing challenges. It is not enough to simply deliver information. The listening, buying public demands to be engaged as well as informed. HOLDCOM delivers on the creative proposition. Our Script Consultants take special pride in crafting messages that are a delight to listen to. We work with our clients to select music and voice talent that will enhance their business image.

You can measure a Message On Hold partner by its resources, longevity, and stability. No company in the industry offers a wider array of voice-over talent or a more extensive library of music and original compositions than HOLDCOM. In an industry that is exploding with newcomers, experience is the key. HOLDCOM was established in 1987, and the original management team is still in place. Management, sales, script development, production, and client relations are all headquartered in the same facility.

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