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January 2010

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Book Review for Malcolm Gladwell's The Tipping Point PDF Print E-mail
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Tipping Pointby Jeremy Fishman

Have you ever been stuck in a quagmire of bumper to bumper traffic only to  ask yourself where did all these cars come from? Have you ever been outside on a clear, sunny day, and within five minutes wonder why you are soaked from head to toe?

These phenomena may seem like bad luck, or random chance, but Malcolm Gladwell, sociologist and author, insists otherwise. His first novel The Tipping Point, published in 2000, explores the sudden, drastic change that transforms unknown fashion statements, music styles, technological innovations, you-name-it into full blown social sensations.

 

Gladwell approaches social or natural change with the model of an "epidemic." He examines three factors that underly social epidemics: "The Law of the Few", where he examines outstanding individuals who 'promote' the spread of information; "The Stickiness Factor", or the durability of the message; and "The Power of Context", or the ability of the surrounding environment to affect the explosion of a social "virus." All of these factors interact until the trend reaches a "tipping point" and the epidemic skyrockets.

 

Gladwell's style is simple and straightforward, lending to an easy and insightful read. His theory, when applied to such examples as the drastic, unprecedented decrease in crime in New York City in the late 1980s or the fashion craze of Hush Puppies, is convincing. He masterfully draws from psychological, economic, and social research gathered from professionals and case studies to support his approaches. Despite the avalanching pace of the novel, he often repeats conclusions established in earlier chapters in order to make sure that the information is fresh in his reader's minds, and though this may get tiresome, by the end of the chapter the reader gains a true understanding of the described situation.

 

When reading this book, I felt intrigued, but also skeptical. When Gladwell stated at the beginning of the novel that his theory mayseem to go against human rationale, I took that as a "cover" on why his theory may be implausible. Gladwell's main point is that crucial change does not occur gradually, but from "little things", such as the placement of letters in a marketing campaign, or cleaning subway trains of graffiti. However, his explanations seem over-simplified. He only supplies information that support his theory, not facts that negate his ideas. This is an example of a "confirmation bias", that Gladwell-the-psychologist clearly demonstrates.

 

Overall, the novel shows fascinating examples of the evolution of social behavior. Readers can not only absorb the information, but apply certain behaviors to their own lives: such as that of Connecting, Persuading, or Gathering Knowledge. Gladwell's language and examples are proud disciples of the Information Age. He is an intelligent observer who sees the overarching picture, who wants to show that even the most miniscule factor influences change, and that "change is possible." This read is highly entertaining and will lend itself to hours of discussion among peers, but in the end is a collection of mostly unpractical "the-more-you-know" tidbits.

 

Malcolm Gladwell has written three other novels: Blink, Outliers, and What the Dog Saw: And Other Adventures. For other novels similar to The Tipping Point, check out Freakonomics.

 
After the Party Season, We Still Need to Distinguish the Parties PDF Print E-mail
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Script Writing TipAt Holdcom we receive Voice Prompt Menu requests on a daily basis and being one of the Script Consultants in the Department, many of them pass over my desk for review.  i'd like to take this opportunity to clear up a common mistake in these submissions.  We've all heard the voice prompt line "If you know your party's extension, please dial it now."  Well, all too often "party's" is misspelled; it comes over as the plural "parties."  Granted your callers would never know the difference and that is why you are entitled to Script Consultation, but the Holdcom Voice is the opportunity for us to enlighten our readers.  Party on.

 
January 2010 Milestones PDF Print E-mail
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Anniversaries:

Rob Headshot2

Rob Lefever - Script Department - since January 1998

 

Birthdays

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John Falcone - January 17

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Harvey Edelman - January 30th

 
Recycle Your Holiday Cards... For A Good Cause PDF Print E-mail
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Christmas CardsIf you haven't already recycled your holiday cards from this season, then send them to St. Jude's Ranch for Children.  The Children take the cards and create new ones.  The program begin 30 years ago and has had a tremendous response.  You can even purchase these cards!  Log onto http://stjudesranch.org/help_card.php for more details.

 

Cards may be donated by sending them to:

St. Jude's Ranch for Children
Recycled Card Program
100 St. Jude's Street
Boulder City, NV 89005

 
Featured Partner - Press8 PDF Print E-mail
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HOLDCOM’s is proud to honor Press8 Telecom as our Partner of the Month. HOLDCOM was brought in as a value-added service to supply the professional voice recordings for Press8’s clients’ voicemail, attendant greetings and custom Message On-Hold programs on their VoIP phone service.

press8

Press8 Telecom has been in business for over 3 years. They offer unlimited calls on all their plans and plans start as low as $49.99/mo. for one line, one extension and a local phone number. There are no contracts to sign, no setup fees, and they even offer a 30 day money back guarantee. Their support is available 24/7 and their offices are located in the high tech city of Austin, Texas. Their customers are seeing savings of 50-85% off their business phone bills by switching to Press8. On the Press8 website you can get an instant quote, save your quote for later, and buy when you are ready. You can use your current phone number or get a new number. They offer toll free numbers and numbers from all over the US48 for their customers. Press8 just launched their new website and is offering their new ‘Business Bundle’ which includes everything a small business needs to get started with unified communications including: 3 phones, 3 lines, 3 extensions, unlimited calling, PLUS a toll free number AND a fax number all for just $129.00/mo. Check out their site at: www.press8.com. THE smart phone system for your smart business.

 
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