Financial Institutions can use audio to improve marketing and customer service initiatives. Banks, credit unions, and other organizations on sound to communicate with, inform, and educate clients, callers, and visitors. Professional scripted and produced voice prompts can help callers more efficiently navigate phone systems and check on account information. Messages On Hold provide the perfect medium to educate and inform callers about your newest products and services. Overhead music and announcements can be a subtle way to improve the client experience within your institution. Professionally produced voice overs enhance a range of programs, from eTraining modules for your staff to educational tools for your clients. The well-tailored use of audio has allowed financial institutions to improve client services, boost public relations initiatives, and grow customer acquisition, loyalty, and engagement.

Holdcom has a range of audio marketing services to suit the needs of the largest institution as well as the budget of locally based community banks. A variety of systems and service levels are available that can be customize for any organization’s requirements. Autoattendant and IVR voice prompts, Message On Hold, Music On Hold, and Overhead Music, are some of the services we have been providing to financial institutions through the United States since 1988.  Speak to a Holdcom representative about your specific needs.

Be sure to scroll down to see Testimonials, Case Studies, Partial Client List, and Music Themes for Your Industry

In those instances when our customers need to be placed on hold, it is important that they be advised that their call is both important and that they are not being placed into an unending message loop. By varying our messages, with frequency, we are able to effectively reduce customer waiting anxiety while also creating possible future cross-selling opportunities. In any service business, outside vendor reliability can sometimes make or break a customer relationship. Holdcom’s service has always been exceptional.”
Gary Perino, Public Relations Officer
Columbia Bank

Holdcom does a very good job in representing our products and services in an attention0getting manner. The wait that our callers experience is minimized by the fact that they’re hearing specific information that will benefit them. And our callers often comment on the pleasantness and professionalism of our messages. Holdcom has always been very user friendly. The staff is most polite and willing to assist in any way possible. They frequently call to see if we would like to update our messages and music, so that we can take full advantage of their service. Adnd they even assist in writing the scripts. We highly recommend Holdcom to any company who needs to place their clients on hold.
Geneva Cox, Senior Vice President and Director of Corporate Marketing
FNB

Using Message On Hold has given us just one more way to communicate with our members. The on hold system allows us to promote products and services as well as relate important account information to those who call in. The staff at Holdcom is always accommodating to our needs and our schedule. They have all been incredibly easy to work with as we create messages to promote the Advancial brand and products. Message On Hold has become a valuable tool for member communications.
Jenny Calvery, Marketing Specialist
Advancial Federal Credit Union

Audio provides a consistent branding sound that ties in with our print and electronic messages. We have found Holdcom to be flexible and accommodating.  The staff is very responsive and their service provides us with a timely means of keeping in touch with our members. Our experience with Holdcom has been a positive one.
Jane Wittman-Roll, Marketing Vice President
First Financial Federal Credit Union

We appreciate that Holdcom provides such a wonderful service at an affordable price. Using their Voice Production Services for our IVR system allows us to quickly post important messages to customers, for example, information about our added online security that we have recently implemented. And we really like how our Holdcom voice talent, Aleta, delivers messages in such a professional manner. I really like the new online work order process. It’s easy to use, convenient, and efficient. I have enjoyed and appreciated working with Rob LeFever for years now! He’s great at making script change suggestions and is very detail-oriented and patient. Donna Pompeo is another Holdcom professional who has provided NetBank with outstanding service These two associates are a big reason we don’t even consider going anywhere else.”
Linda Williams, Assistant Vice President of Marketing Communications
NetBank

Perfect! Thanks and by the way, hooking up with your company was one of the best things I've done for awhile. You have made us sound very professional. Thanks for all you do. Freda
DEEPWATER INDUSTRIES FEDERAL CREDIT UNION