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Message On Hold

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HOLDCOM Business Testimonials



Be sure to scroll down to see Testimonials, Case Studies, Partial Client List, and Music Themes for Your Industry

Thank you for your speedy turn around for these prompts.
Jay
GOOGLE

Yours is the one product and service that exceeds all claims.  It pays for itself, probably every thirty days or less.  I get people calling here asking to be placed on hold.  Wives tell their husbands to call.  Some women even place the call and then tell their husbands to take the phone and listen.  (Women are so bossy.)
I want to thank you loudly for selling me on the service.  Now, I'm happy to sell anyone else on the service.  You worked with me, got me the "voice" I wanted, and even allowed me to write my own script. 
Did I ever tell you what prompted my first inquiry, more than 15 years ago?  My secretary put my mother on hold.  I had rigged up a radio station to play into my Nortel system.  When I picked up, my mother complained she had to listen to a radio commercial for another law firm while waiting for her son to pick up.  Within the hour I was on the phone with your company, and have not hung up, since.  Great job, great product, great service, and thanks for your continued support.  Too bad the new digital products are more durable than the old looping tape recorder I started with.  Thanks, again.
Very truly yours,
Mark R. Silber, ATTORNEY

Got the VO a little while ago. Thanks for the ultra quick turnaround!
Scott McKelvey/Director, Creative Services & Quality Assurance
TARGET SPOT

You guys rock! can you shoot me the latest scripts so I have them to work on for next week? Thanks again!!
MADISON SQUARE GARDEN

I also want to extend my thanks to Joe for his responsiveness with the last minute re-load this morning. We are so fortunate that the Holdcom crew is always willing to help and do so with professionalism, courtesy and so speedily! Thank you again on the behalf of Verizon Wireless Customer Service!!!!
VERIZON WIRELESS

Dear Team, GREAT job. Thank you very much. Professionalism does not get better than this. Having been with Oddcast for the past 3 years, this is the best I have ever seen. Do you think I'm over the top? I don't think so. Everyone is quick to criticize but when it come to good, fast work, credit should be given where it is due. Thanks again. Impressed. :-)
With best regards, Markus Hauschild
GLOBAL TERMINATION HOLDINGS HK LIMITED

HOLDCOM has provided me with hold messaging and VRU voiceover services for 4 years now. I've always been completely satisfied with the results. The scripts I submit for locations within North America have been improved upon and implemented with high quality. Afterwards HOLDCOM continued to monitor these services. The recordings are exceptional and have always been implemented in a timely manner. These have allowed me the peace of mind knowing that I have a business partner that reflects such pride and professionalism in their services. I would highly recommend HOLDCOM to anyone who can use their services.
Sincerely, Martin Keane/North American Systems Administrator
COSCO CONTAINER LINES AMERICAS, INC.

I can't sufficiently express how grateful I am for what I can only describe as "awesome" (as my teenager would say) customer service in rushing my company's new message on hold to us. Tracey, I am so sorry that you had to chase after me for months, I truly appreciate your tenacity and follow up. I must admit, I was also concerned for us that you were out because I was wondering whether my fax would just sit there or there would be someone else to handle it.......I should have known better with you guys, because almost immediately after I sent my fax, I got a call from Vito. Thank you also Vito for picking up the ball and running my paperwork through very quickly, and answering my questions. I can't forget to thank you also, Megan, for your follow up with the script and for obviously expediting our order and just generally making sure we were on the right track. Thanks so much to all of you, and please forward this to your supervisors to let them know how very happy we are with Holdcom!!!! If every company I need to contact on a daily basis was run like Holdcom, I'd have much happier days!!!! Very impressive and very much appreciated.
Yours sincerely, Janice Sievers
FIVE STAR LUMBER AND HOME CENTERS, INC.

I want to take this time to thank you again for your outstanding support and professionalism that you and your HOLDCOM team have extended to me throughout the years. I will always label you as the best vendor organization I have ever had the pleasure to deal with. You are a class act.
STRYKER ORTHOPAEDICS

Thanks for your work on the messages on hold. They sound terrific and I'm glad we're doing business together.
Mark

PR NEWSWIRE

You guys, this is really well done!!! Thank you, thank Joan and thank Neil!
I'm a happy customer!!!
Helen Whelan

SUCCESS MEDIA

I want to thank you for our on hold program. Your service and finished product are the best I have ever encountered! Mike Martin, President of Proformix, is extremely pleased with the tape as well. You were able to use the information that we gave you to produce exactly the kind of message we were looking for. Also the turn around time is outstanding! I know this is your job, but not every company is able to do their job as well as you do yours.
Betty Andre, Office Manager

PROFORMIX

You guys are the best, and of all our business partners, Holdcom is the most attentative.
Jeff

HUDSON BLUEPRINT

I received the new player today and everything worked perfectly. I just wanted to thank you both for the excellent customer support. Enjoy the weekend!
Matt

DELMHORST INSTRUMENTS

I just wanted to take a moment to share our endorsement of HOLDCOM. Since the beginning of our relationship with HOLDCOM, we have experienced the utmost in customer satisfaction. Due to the nature of our business, we require a great deal of attention, and our demands have always been handled in a professional and timely fashion. In addition, the on-hold messages enhance the experience of our patrons and business associates. We truly appreciate the level of service your organization provides and would recommend your company wholeheartedly.
Sean Lapham

MADISON SQUARE GARDEN

Thanks for all of your help during the NBA Playoffs and Finals. We all appreciate your effort, diligence and service.
Neil McDonald

NBA

It's been a real pleasure doing on hold script updates with the staff at HOLDCOM. They've always been terrific and I really enjoy working with them.
Helene Guss

RUSS BERRIE

David Gabrielsen, our CEO, listened to it and thinks it sounds great.
Thanks, Sam

BIZFON

Just a note to let you know how pleased we are, so far, with your company and its service. You have been quick and very cooperative in meeting our needs, and that is appreciated. Our customers are continually complimenting the message and the presentation.
Ralph Edwards, President

CLASSIC TOOL DESIGN, INC.

The program has really enhanced our business' image, as well as keeping our callers happier while they are on hold. Every step of the way you have responded to us in an extremely prompt manner, and for that we are appreciative.
Roger J. Muller, Jr., President

R. JOHN MULLER & SON

Many thanks for the swift response and for getting us out of a hole on this one. I'll speak to you about all of this on another (less hectic) day. Many thanks again ... it's much appreciated.
Neil MacDonald, Director of Outsourcing

PRIME LEARNING GROUP

Awesome recording! I've got exactly what I wanted and you followed by instructions perfectly. Thank you very much!
Michael

Sitepal Client

 
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General Business Clients-Partial List


  • Agilent
  • Audiovox
  • Avon Products
  • Better Homes & Gardens
  • Century 21
  • Champion Mortgage
  • Coldwell Banker
  • Dannon Company
  • Dentalworks
  • Ensemble Travel
  • ERA
  • First National Bank
  • Fuji Photo Film USA
  • Google
  • Hackensack University Medical Center
  • Hunter Douglas
  • IDT
  • IKEA
  • Infusionsoft
  • Jet Aviation
  • JVC
  • Lakeland Bank
  • Macy’s
  • Mack-Cali Realty Corporation
  • Madison Square Garden
  • Major League Soccer
  • Metropolitan Opera
  • Movado
  • NAI International
  • National Basketball Association
  • National Hockey League
  • New Jersey Transit
  • NetBank
  • Pepsi-Cola
  • Port Authority of New York
  • Privest Bank
  • Provident Bank
  • Radio City Music Hall
  • Realogy
  • Russ Berrie and Company
  • Sotheby's
  • Stryker Orthopaedic
  • TIAA-CREF
  • Travelex Currency
  • Travel & Transport
  • United States Olympic Committee
  • United States Postal Service
  • United States Tennis Association
  • Verizon Wireless
  • Virgin Atlantic Airlines
 
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HOLDCOM Business Case Studies



Blackboard for Business SuccessCase Study - NBA: A CRITICAL STEP - HOOPS ON HOLD

The Challenge
• Enhance the telephone ‘on hold waiting experience’ throughout the NBA corporate network, including offices in New York, New Jersey, Florida, and Canada, with timely player interviews and league game results.
THE HOLDCOM SOLUTION

Case Study - CIRCUITNET: VOICE TO VIDEO

The Challenge
• Add value and impact to Circuitnet Flash video Q&A series with high volume narrations at affordable rates.
THE HOLDCOM SOLUTION

Case Study - AFFINION: IVR "PRICE IS RIGHT"

The Challenge
• Create a game show environment, with Bob Barker sound alike, using appropriate sound effects and applause tracks.
THE HOLDCOM SOLUTION

Case Study: PACIFIC RIM REQUIREMENT

The Challenge
• Create a Japanese version of a major biotech company video.
THE HOLDCOM SOLUTION

Case Study - VERIZON: WHAT’S IN A NAME?

The Challenge
• Take part in the seamless, national dissemination and promotion of the new brand: VERIZON.
THE HOLDCOM SOLUTION


 
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Case Study - NBA: A CRITICAL STEP - HOOPS ON HOLD

The Challenge
• Enhance the telephone ‘on hold waiting experience’ throughout the NBA corporate network, including offices in New York, New Jersey, Florida, and Canada.
• The National Basketball Association imagined implementing audio programs consisting of player interviews and league game results.
• Find a company that could handle the demanding schedule of updating this information on a daily basis.
The Solution
• The HOLDCOM remote loading digital Message On Hold system, combined with Internet technology, easily capable of meeting the NBA’s daily update requirements.
• Expand the NBA marketing strategy to include the WNBA and to accommodate special events, such as the NBA draft, All Star Weekend, and the playoffs, by utilizing remote load Message-On-Hold systems at hosting hotels and arenas.

 
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Case Study - CIRCUITNET: VOICE TO VIDEO

The Challenge
• Add value and impact to Circuitnet Flash video Q&A series.
• Produce a high volume of professional narrations with quick turnaround at affordable rates.
The Solution
• HOLDCOM’s system of bulk script submission, combined with the assignment of specific voice talents for the project, allowed for successful fulfillment.
• Development of a streamlined delivery and billing process to satisfy needs of client.

 
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Case Study - AFFINION: IVR "PRICE IS RIGHT"

The Challenge
• Find a Bob Barker (Price is Right) sound alike for Affinion's interactive IVR game show campaign.
• Create a game show environment, using appropriate sound effects and applause tracks.
The Solution
• HOLDCOM’s roster of diversified, multi-talented voice professionals yielded a great match for the game show host.
• Our editors sourced out and inserted the applicable sound effects from our sfx library.

 
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Case Study: PACIFIC RIM REQUIREMENT

The Challenge
• Create a Japanese version of a major biotech company video.
• Transcribe CEO’s speech, translate and record in Japanese.
• Synchronize audio by using timed recording process.
The Solution
• Holdcom submits English transcription to one of its highly capable translation partners, who recommends a “back translation” due to the technical content of script.
• Authentic Japanese voice talent delivers a “timed recording” track to match duration of CEO’s English speech.
• Holdcom’s Post Production team edits and mixes soundtrack to synchronizes with video.

 
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Case Study - VERIZON: WHAT’S IN A NAME?

The Challenge
• BELL ATLANTIC MOBILE was about to become the largest cellular phone provider in the world.
• It’s merger/acquisition involving several companies, including GTE, PRIMECO, and AIRTOUCH, allowed for no unity of message until a major branding campaign came into place.
• Seamless, national dissemination and promotion of the new brand: VERIZON.
The Solution
• On the day of the press release announcing the new name, all Message on Hold systems were updated with the now familiar phrase: "welcome to Verizon."
• Today, HOLDCOM delivers Message On Hold programs to over 1600 VERIZON WIRELESS retail stores, call centers, and corporate offices.