Client of the Month: Can Do Fitness

With facilities located in Short Hills, Edgewater, and Princeton, ‘CAN DO Fitness Clubs’ is with you every lift, push, pull, step, stroke, and stretch of the way… and that’s why we are proud to feature CAN DO as our November 2011 Client of the Month!

CanDoFitness - Holdcom November 2011 Message On Hold Client of the Month

“CAN DO Fitness Clubs help motivate you and prepare your body for life’s most important moments by creating the highest quality health & fitness experience,” explains owner, Stuart Polevoy.  “Our goal is to integrate purposeful health & wellness into your daily life.  And we always encourage you to enjoy your sessions.”

To help you achieve your goals, CAN DO Fitness is exceptionally selective with the equipment they choose, the personal trainers and instructors they hand-pick, the comprehensive programs they provide.  ‘Be the best you can be each day. Renew at CAN DO, where it’s all about you’ is their belief.

In addition to their fitness facilities, they offer Koi SpaSalon – located within their Edgewater and Princeton clubs.  At Koi SpaSalon, you can renew your mind, body, and spirit with exceptional treatments in the hands of their knowledgeable and caring staff.  The salon offers an extensive menu of hair, nail, and salon services.  Skilled stylists and technicians are prepared to customize any service to achieve your desired look.

“When the need arises to place our members and clients on hold,” states Polevoy, “Holdcom has enabled us to keep them entertained, while promoting our various services.  The professional-sounding voices and music compliment the upscale nature of our business.”

For more information regarding CAN DO Fitness Clubs and Koi SpaSalon, be sure to visit candofitness.com or koispa.com.  And congratulations once again to Stuart Polevoy and his team for being selected as our Client of the Month!

Music On Hold Album Reviews- Health and Fitness plus the Holidays

Gotham X-Games

X Games and Cinematic Promos: Exciting Tracks for Health and Fitness

Reviewed by: Joseph Blakely

If you’re in the field of health & fitness, X Games and Cinematic Promos is an album with the type of music that will really get your heart pumpin’. This album is loaded with off-the-rail tracks that are sure to inspire your customers to get up and get to your health club, or at least make them bust out some cardio while they are on hold. (Read More…)

HolidayCocktails

Holiday Cocktails: Jazzing up your Holiday Hold Music

Reviewed by: Brett Lubansky

There’s something undeniably classy about Holiday Themes done within the light jazz genre. In fact, I find that the Holiday Season isn’t in full swing until I hear a lazy drum beat with a melodic saxophone. If this is the holiday mood you would like to convey in your Message-On-Hold Program for the next few months, check out Holiday Cocktails in our Holiday Music Library. (Read More…)

Happy Thanksgiving!

Turn your speakers on to hear the Audio

Happy Thanksgiving! Holdcom gives thanks to all of our clients and partners. We would like to wish you and your family a happy, bountiful Thanksgiving Day. Please note that our office will be closed Thursday, November 24 and Friday, November 25.

Want to know whom you’ve been talking to as you plan your Message On Hold and audio marketing programs throughout the year? Check out our Thanksgiving photo card and match the names you know to our faces.

Holdcom 2011 Thanksgiving Card

Back Row (L to R): John, Megan, Rob, Katie, Juli, Joe P
Front Row (L to R): Joe B, Brett, Nick, Brian, Neil, Andy, Harvey, Donna, Mary, Jennifer, Chris

Want to send a card like this to your clients? Click Here to learn more about our Audio Greeting Card Services.

Adding Your Own Voice to Messages On Hold

“Can I add my own voice to my Message On Hold program?” is one of Holdcom’s Frequently Asked Questions. The short answer is yes — but how?

Until recently, Holdcom offered just a couple of ways to record a customer’s personal message for insertion into their MOH program.  One required a visit to our studio, and the other relied upon the transmission of voice over phone lines (cellular or landline).  Both of these solutions have their drawbacks, in that the former requires travel and time, and the latter compromises audio quality due to phone line compression.

Businesswoman using cell phoneHowever, with the rise and proliferation of smart phones, there is a new option for adding your own voice.  Holdcom’s new ADD YOUR VOICE service allows you to record an audio file with your smart phone, email it to us, and have it processed and inserted into your MOH program.

This new service is more convenient than coming to our offices to record messages and easier than our previous call-in service.  Recording with your smart phone also helps us produce an even better result for your hold programming.

Adding your own voice to on-hold marketing, in the form of a “Special Message” from a CEO, President, or other administrator, adds a personal touch to your MOH program, making it even more engaging and effective.  Who knows more about your business than you? Click the play button to hear a message recorded by Holdcom President Neil Fishman:

We have tested numerous voice recording apps available for smart devices, and based on cost, ease of use, file format compatibility, and “share” features (sending the recording directly from the app via email or SMS), we recommend the following:

iPhone

Voice Memos voice recorder for the iPhone

iTalk voice recorder for the iPhone

  • This is one of the most popular voice recorder apps that provides several levels of recording quality (good, better, best).
  • The free version does have a 2MB file size restriction for sharing, so the $1.99 full version might be necessary.
  • Here’s a YouTube video: http://www.youtube.com/watch?v=v7oxkFceOpg

ANDROID

Tape-a-Talk voice recorder for the DROID

To prepare for making your own recording, download our newest guide: 10 Tips for Professional Recordings

If you would like to ADD YOUR VOICE to your Message On Hold or other Audio Marketing initiative, please contact Client Relations or your Script Consultant at 800.666.6465.

SOCAP Recap

SOCAP 2011

The Society of Consumer Affairs Professionals converged in Orlando, Florida on October 16-19th for their annual Conference. With hotel bookings overflowing, the word is out on this special group of professionals who handle consumer affairs for thousands of brands we interact with on a daily basis.

Holdcom’s own Andy Begnoché attended and returned energized with new ideas on mobile, social media, and customer engagement. “Holdcom has been involved with this group since 2004 and we’ve seen tremendous grown in content and leadership.  So much has changed in the way companies interact with consumers over the past 7 years, it great to be involved with an organization that is leading the conversation and education to prepare professionals in this space with the tools to tackle their jobs” noted Andy Begnoche Vice Chair for the membership committee. “So many people volunteer their time and share so much information in this group, it’s really quite unique.  Our committee has been responsible for a lot of content that is part of the webinar series as well as the website for a brand new knowledge base called PING (Providing Information through Networked Groups).  I was initially concerned with the resources it was going to take to gather the information and load it into the system, but when we reached out to membership for assistance, they once again came back with armfuls of content.”

This year’s conference also featured Advanced Breakout Sessions with the goal of not just introducing or reviewing content, but really digging in and getting into specifics and making it a true learning experience.  “I attended the Muli-Generational Training Strategies session that was done by Ronna Caras of Caras Training and I was really impressed by the level of content that was covered. Many of the members who attended the session raved about the valuable material Ronna shared. “ Andy shared.

SOCAP not only leverages the expertise of it’s membership for show content, they also bring in thought leaders in trending topics within the consumer affairs space.  This year saw the likes of Mitch Joel President of Twist Image, Simon Mainwaring Author & Blogger, Tomi Ahonen Author and International Speaker on Mobile Industry, and Author and Poet Chris Abani.  “I always look forward to the keynotes.  SOCAP does a great job of combining experts and professionals who make you think and reflect professionally and personally.  The presentation for Tomi Ahonen was somewhat mind-blowing. The direction mobile is moving and the things that we will be doing with our mobile phones in the very near future was exciting and powerful.  There will definitely be a shift in how we live our lives.”

What’s up next for this group?  The annual Symposium will be held in Baltimore Maryland April 22-25th and next year’s conference with be in San Diego, California.  “It’s a great group to get involved with, but you don’t have to wait for one of the big events, there are chapters all around the country.  The New York Metro Chapter is having their year-end meeting at the Madison Hotel in Morristown NJ on November 16th” announced Andy.  Click here to register for the local event.

FREE Holiday Message On Hold Program

Enjoy a Holiday Message On Hold… On Us !!!

Free Holiday Message On Hold program with Royalty Free MusicA seasonally relevant Message On Hold can keep callers more engaged than playing generic or outdated information. This year, make sure your callers are in the spirit of the season: sign up for one of Holdcom’s FREE Holiday Message On Hold Programs.  Our holiday programs provide this greeting to your callers – “We would like to take this opportunity to wish you a happy holiday season and a healthy, safe, and prosperous New Year” – and include your choice of a holiday music theme.

At no charge, add some holiday cheer on hold!

Click here to choose the options for your FREE Holiday Message On Hold Program

Do you have an available update on your Message On Hold Plan?  Email Scripts@holdcom.com instead.

Holdcom Cares Corner: Food Drive Preparations

How to host a food drive - Holdcom's 2012 collection for Eva's Kitchen

11.5% of New Jersey residents experience food insecurity. Across the state, emergency food services are provided by shelters, food banks, and soup kitchens. These organizations rely largely on the support of individuals and businesses to stock their shelves and remain operational. From now until February 14, 2012, Holdcom will be collecting food to donate to Eva’s Village, a soup kitchen and social services organization located in Paterson, NJ. If you’d like to join us in collecting for Eva’s Village, please click here to sign up. You’ll also receive a booklet with information about Eva’s Village, our food drive, and how to get started in your office. This year, we will also be picking up food collected within 20 miles of our office.

Click Here to download our Food Drive Information Packet, a complete guide to hosting your own Food Drive

The Power of Overhead Music

3 women shopping for clothes

If you have a retail environment, hotel lobby, restaurant, waiting rooms, or a health club/spa and you’re not taking advantage of the power of overhead music, you’re missing out.  In a retail environment, the right music keeps people in the store, energizes them, and motivates buying.  In hotel lobbies and restaurants, music provides a relaxing and desirable soundtrack for conversation, it sets a mood, and it can also be a filter for less desirable extraneous noise.  In a health club or spa, it can energize or soothe the clientele, while providing a unique audio environment.  In a hospital or doctor’s waiting room, it can have a calming effect and also filter-out unwanted sounds and conversations.  And we’re just getting started.

In the right environment, music mixed with well-scripted, professional announcements can promote, inform, and brand.  Customized playlists can target your demographics in ways previously unheard of.  Uniquely branded “radio stations” can be crafted for your organization, which will reinforce your company’s image.

In the past, long-term contracts and sophisticated expensive equipment excluded many organizations from taking advantage of the power of environmental audio, but not anymore.  Holdcom, your audio marketing expert, now offers an affordable music solution without an equipment investment or long-term contract.  It’s easy to try, buy, and use.

Learn More About Holdcom’s Overhead Music Services

Featured Blog: Overhead Music Sets the tone

Overhead Music Sets the Tone

Two women shopping - overhead music for supermarkets, background music for gyms, retail overhead announcements

I was at the supermarket the other day and was feeling kind of uncomfortable. I couldn’t put my finger on why I had such an odd feeling, until an overhead announcement broke the silence. “That’s it!” I thought to myself, “It’s completely silent in this store.” Shopping in the ultra-quiet store was like waiting on hold and just hearing silence. What is it that makes music effective in a retail environment?

Background music might not be at the forefront of shoppers’ minds, but studies have shown that patronage is positively affected by music that shoppers are familiar with or like. It’s important to know your customers and structure your overhead music – as well as all of your marketing initiatives for that matter – around their taste. The wrong retail soundscape can send customers flying out the door — up to 68% of them, according to Julian Treasure. (Read More…)

Daylight Saving Time Reminder

Don’t worry, it’s almost time to reclaim the hour we lost last Spring. This year, Daylight Saving Time ends November 6, 2011.  Don’t forget to set your clocks back an hour before going to bed the night before!  Take the time to make sure the clocks in your office are up to date, especially on your phone system.  What can happen if you forget to update the time in your office?  Watch our video and find out:

Take our 2-Question Survey

Customer Service Survey - 2 Questions

How would you rate the service you receive from Holdcom? Is there anything you want to tell us? Take just a minute and fill out our two-question survey and let us know! Our objective is to always provide the highest level of customer service possible, and we need to hear from you to ensure we’re continuing to do a great job. Thanks in advance!

Click here to complete the survey.

Just For Fun – Chatbots

Artificial Intelligence just got smarter. We already know that it is possible for computers to interact with humans, as evidenced most recently with Siri, Apple’s new iPhone voice assistant feature. But did you ever think you would see the day when computers can interact with other computers and have in-depth conversations?  Watch as these two Cleverbots carry on a discussion ranging from simple small talk, to disagreeing about their artificial being, to sharing religious theories.

Featured Slide Presentation: Overhead Marketing for Health and Fitness Facilities

Within a gym or fitness center, an overhead system can be used to play music or announcements for your members to hear. Do you know how to use this overhead system as a marketing and member services tool? By combining music and announcements, you can help your members become more fit, drive retail traffic, increase loyalty, and more. If you’re already playing music in your facility, find out how to make it appealing to your customers and be sure it’s legally licensed.

Watch our presentation on SlideShare to learn how to turn overhead announcements into a powerful marketing tool.

Message On Hold Script Tip

pencil on white paper with eraser

With a little help from our friends in the Holdcom Marketing Department, we have recently revised and enhanced our Holdcom Program Development Form that we submit to new Message On Hold clients.  This helpful tool enables clients to provide their Holdcom Script Consultant with information about their organization to assist in the program development process.  Whether you’re a small or large business (or comfortably situated anywhere in the middle), whether you’re filling out the form on your own or at a board meeting, here are some additional brainstorming tips to help you — well frankly, help us — create the most effective Message On Hold program possible.

  • Make a list of upcoming events, trade shows, and company news.
  • Look at your Twitter and Facebook posts.  Often, the things you are sharing in the social mediasphere are great material for your Message On Hold.
  • Provide answers to some of your most frequently asked questions.
  • Decide what you want the tone of your on-hold marketing to be — authoritative, entertaining, compassionate?
  • Find out how long your customers are put on hold, so you can properly time your program once it’s written.

Keep in mind that MORE information is good, so don’t hesitate to write everything down!  And also note that this is YOUR message. Give your Holdcom Script Consultant feedback on the draft you receive, so it accurately reflects your organization’s marketing and customer service strategies and resonates with your client base, and prospective base. Don’t hesitate to contact us if you’re interested in updating your Message On Hold program. And visit our Resources Page if you want to learn more about our other audio marketing services that can help grow your business.