The following is the final installment featuring Holdcom’s specialized departments. For a look back on our journey, check out our September-January Newsletters!
Over the past several months, we have outlined the “Holdcom Story” from start to finish: from the upstairs office of Client Relations to the basement audio editing room of Production, from the quiet offices of Scripts to the conference room of the Executive Team, we have explored how each department is indispensable to the fulfillment of a complete, professional audio production.
Though the “hardcover novel” may be printed and bound, there are many “subplots” of the Holdcom Story that aren’t easily compartmentalized. This month, Holdcom proudly features Joe Pietsch and Brian Lenning.
“After eight years, order entry sounds a bit cheesy,” says Joe Pietsch. “Let’s just call it Traffic Management.” Joe graduated from William Paterson with a concentration in Liberal Arts. On September 22, 2003 Joe joined Holdcom, and has since worked in Client Relations, Order Fulfillment, and Accounting. When Client Relations, or our “Table of Contents”, passes along an order, Joe makes sure it is authorized and that every department knows the proper instructions. Besides functioning as our Story’s index – if a department needs clarification on an order, they go to Joe – he sends invoices, distributes our newsletter, finalizes sales, manages Live Chat Support, and last but not least, makes coffee.
“You could say I work with Production, but I’m more Tech,” says Brian Lenning, who graduated from Bergen Community College with a concentration in Computer Science. Working side by side with Production, Brian loads all completed on-hold messages; he uses software to contact / dial up remote equipment. Alongside Tech, Brian is responsible for preparing outgoing equipment and troubleshooting with clients. In our Holdcom Story, Brian is the epilogue – he insures that the “story” is delivered and that customers get ongoing support and supplemental information.
Our Holdcom “novel” is now written, the contents proofread, and the completed product packaged and shipped. But there’s so much more to do! Over the past few months, Holdcom has created a Content Committee, with the Video Department as a subsidiary. Your humble narrator, Jeremy Fishman, is responsible for writing online and offline content such as newsletter articles and daily blog entries, as well as organizing and leading bi-weekly content meetings. Andy Begnoche, featured in the Executive Team, and Joe Blakely, featured in Production, are core members of the Content Committee, with Joe’s expertise in video paving the way for a company video, client video interviews, and more.
Client Relations, Scripts, Production, the Executive Team, Tech/Shipping, and now: Content, the next step to making the “Holdom Story” an engaging, shareable process.
I hope you have learned as much as I have about how a message-on-hold program is made from start to finish. I would like to give a special thanks to you – our clients – and our voice talents; without both of you, we would not have a story to tell.