In honor of Left-Hander’s Day, which is August 13th, we’d like to share a quiz that helps you know: How Left Are You? Being left-handed is not only defined by which hand holds a pen… the bias can extend throughout your body.
- Imagine the centre of your back is itching. Which hand do you scratch it with?
- Interlock your fingers. Which thumb is uppermost?
- Imagine you are applauding. Start clapping your hands. Which hand is uppermost?
- Wink at an imaginary friend straight in front of you. Which eye does the winking?
- Put your hands behind your back, one holding the other. Which hand is doing the holding?
- Someone in front of you is shouting but you cannot hear the words. Cup your ear to hear better. Which ear do you cup?
- Count to three on your fingers, using the forefinger of the other hand. Which forefinger do you use?
- Tilt your head over on to one shoulder. Which shoulder does it touch?
- Fixate a small distant object with your eyes and point directly at it with your forefinger. Now close one eye. Now change eyes. Which eye was open when the fingertip remained in line with the small object? (When the other eye, the non-dominant one, is open and the dominant eye is closed, the finger will appear to move to one side of the object.)
- Fold your arms. Which forearm is uppermost?
Sometimes, the worst part about going to a restaurant is waiting for your table to be ready. You walk in, give the host or hostess your name, and wait until you hear them yell it out. Sometimes, you think you hear “Joe,” but she’s really calling “John.” When you’re waiting, you might even confuse “Jimmy” with “Anthony.” Some restaurants solved this waiting game problem by using electronic buzzers, which helped solved the name game, but presented limited options. What if you wanted to leave for a little while during a 45-minute wait? Surely, you can’t take that buzzer with you and it won’t work when you’re across town.
The new solution: let customers receive pages on their mobile phone. Queuent’s Wait List Manager with mobile phone paging is an easy to use web application that helps popular restaurants manage walk-in guests and reservations. Unlike legacy pager-based systems, Wait List Manager lets restaurants call and text waiting customers on their mobile phones to let them know seating is available. It then allows guests to confirm, delay, or cancel seating. Restaurant hosts can know when guests are returning, and guests are not confined to a crowded lobby area while they wait. With Wait List Manager, restaurants can optimize seating, attract more guests with the improved waiting environment, and significantly improve guest satisfaction and retention.
In order to provide the highest quality service, calls made to waiting customers are customized to the restaurant. If you are waiting for seating at a Buffalo Wild Wings, you’ll actually hear, “Hello. This is Buffalo Wild Wings. Please see the host for seating.”
“Until now, our challenge after receiving a new customer order for Wait List Manager was to obtain a professional voice recording in the specific formats required for the telephony systems and to have that voice recording delivered quickly,” according to Bob Walter at Queuent. “Holdcom made the voice ordering process completely painless. With Holdcom, we can now place an order through their online ordering system, select the voice talent, and specify special recording or pronunciation requirements.”
Click here to learn more about Wait List Manager
You’re tweeting, but who is listening? The Holdcom CR Team would love to! We just created a new twitter account, @HoldcomListens, as a way for us to connect with our clients in the twitterverse. If you’d like us to follow you, fill out our form by clicking below or follow @HoldcomListens. Of course, you can also follow @Holdcom for marketing tips and news.
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Do you look forward to reading our monthly Script Tip? If so, you might consider downloading our Script Tips ‘Greatest Hits’ Compilation. The ‘Greatest Hits’ will walk you through the stages of writing audio marketing scripts, from brainstorming to proofreading. Of course, some of these tips might help you when you’re writing in general.
So when you’re writing scripts, let the ‘Greatest Hits’ Compilation be your quick reference guide.
Click here to download the Holdcom “Script Tips ‘Greatest Hits’ Compilation”
Established in 1907, the Bernards Inn is a four-star, four-diamond luxury inn and restaurant. Featuring 20 guest rooms, four catering spaces, and a fine dining restaurant, the Bernards Inn is “one of a kind” in New Jersey. There is no other establishment that has received the AAA Four Diamond Award for both the restaurant and the hotel. The Bernards Inn also has proudly been the recipient of the DiRoNA, and the “Best of” Award of Excellence from Wine Spectator.
With all of these honors and years of experience, there is much to boast about. Diane Carr, General Manager at Bernards Inn, recognizes the importance of Message On Hold from Holdcom to communicate with her restaurant clientele. “[Message On Hold] has offered us the flexibility to create messages that our guests receive during that awkward period of having to place a guest on hold for whatever reason,” explains Carr. “Many times we hear from them that they learned something new about us. We change the message often enough that it is always fresh and informative.”
It has been Holdcom’s pleasure to offer Message On Hold services to such a fine establishment in the hospitality industry. When we approached Bernards Inn about featuring them, the praise was reciprocated. “We are very happy with Holdcom, and this is why we have used them for so many years,” concludes Carr. “Thank you for being a wonderful marketing partner to us!”
Every industry has its season, and the summer is inarguably the hospitality industry’s season. Whether you’re in the hospitality industry or not, you can make your business’ peak season easier with an up-to-date Message-On-Hold program or professional voice prompts. Keep your callers informed about seasonal hours and specials, vacation or holiday closings, renovations, new policies, and rate changes – just to name a few.
Request a copy of your current Message-On-Hold and/or voice prompt scripts today. Make sure all frequently asked questions are being answered and all departments are being represented. A few moments of upfront work could possibly get you more time poolside too this summer season!