NetBank opened its virtual doors in February 1996 with a business model that would change the landscape of the banking industry. By providing products and services via the internet rather than through expensive bank branches, NetBank found they could offer industry-leading deposit rates and low or no fees to their customers. They also found that customers loved this new way of banking and still do. Although NetBank operates online, they offer excellent customer care by phone, 24-hours-a-day, 7-days -a-week.
Imagine applying for a mortgage from your home office, getting a home equity loan, or any of the tasks that used to require a special trip to the bank. Short of withdrawing cash from your computer, NetBank can handle all your banking needs.
For nearly ten years, HOLDCOM has been helping NetBank promote their banking products and services to their callers. In addition to endorsing the benefits of online banking, NetBank also uses their Message-On-Hold program to provide details on their checking accounts, money market accounts, IRAs, and CDs – all of which have industry-leading interest rates and a variety of terms to meet the specific needs of their customers.
NetBank also utilizes HOLDCOM’s Voice Production Services for recording important IVR announcements, which deliver timely information to their callers. Linda Williams, NetBank’s Assistant VP of Marketing Communications, states: “We appreciate that HOLDCOM provides such a wonderful service at an affordable price. Using their Voice Production Services for our IVR system allows us to quickly post important messages to customers, for example, information about our added online security that we have recently implemented. And we really like how our HOLDCOM voice talent, Aleta, delivers messages in such a professional manner.”
NetBank has also recently discovered the simplicity of using HOLDCOM’s Audio Production Store for ordering voice recordings. “I really like the new online work order process!” states Ms. Williams. “It’s easy to use, convenient, and efficient!”
Even though Ms. Williams enjoys using this new automated process, she also still values the personal touch that HOLDCOM provides. “I have enjoyed and appreciated working with Rob Lefever for years now! He’s great at making script change suggestions and is very detail-oriented and patient. Donna Pompeo is another HOLDCOM professional who has provided NetBank with outstanding service. These two associates are a big reason we don’t even consider going anywhere else.”
We appreciate the kind words and applaud this innovative company as our “Client of the Month”.