HOLDCOM congratulates Hunter Douglas Tupelo as our “Client of the Month” for May 2006! Since 1998, Hunter Douglas’ Tupelo Center has greatly benefited from HOLDCOM’s Message-On-Hold services.
Located in Tupelo, Mississippi, Hunter Douglas Tupelo is committed to providing customers with window fashions and related products of superior design, exceptional quality, and high-perceived value. Bill Hughes, Director of Human Resources at Hunter Douglas Tupelo, states: “The entire Hunter Douglas organization is built around total and complete customer satisfaction. The Message-On-Hold communication reaffirms our philosophy and commitment to meeting every need the customer may have.”
At the beginning of each season, Hunter Douglas Tupelo updates their on-hold message to market products and services appropriate to the specific time of year. Their Message-On-Hold program also allows them to promote interesting facts about their logistical location (for example: Tupelo, Mississippi is the birthplace of Elvis Presley).
But more importantly, their Message-On-Hold program acts as the perfect solution for their diverse caller base. Hughes cites: “Based on the fact that we have two divisions situated in one location, our structure can be somewhat confusing for customers. The Message-On-Hold system allows us to the opportunity to share information to callers on the separation of divisions and discuss what products and services each division exclusively offers.”
In conclusion, Hughes had this to say about working with HOLDCOM: “Our relationship with HOLDCOM has been great. Our partnership has enhanced our business through creative and exciting communication possibilities. Our account representative, Rob Lefever, does an outstanding job of keeping our message fresh and polished. Always personable and caring, he goes the extra mile to ensure our satisfaction with the service. Hunter Douglas would encourage every organization to consider HOLDCOM. Look at what they can do for you and your business!”
Congratulations once again to Hunter Douglas Tupelo!