HOLDCOM is proud to feature Midstate Tool & Supply Inc. as our December 2006 Client of the Month. Midstate Tool & Supply is a Master Warehouse Distributor supplying professional quality hand and power tools and equipment to a wide variety of wholesale companies – nationally and internationally. Their warehouse stocks over 350 U.S. based manufacturers’ product lines, totaling over 130,000 different items.
Www.midstatetool.com, EDI, toll free fax and phone lines, and numerous catalogs and tabloids, coupled with national and international sales representatives, provide strong marketing support for their diverse customer profile.
Utilizing HOLDCOM’s Message On-Hold services since 1993, Rob Halbritter, Executive Vice President said, “Message On-Hold has served us very well in announcing our annual trade show and exposition, monthly specials, new products, and promotions. One hold message reminds our [new and existing] customers of the availability of our “pull through sales” tabloids and catalogs, as well as other sales and customer support services from Midstate Tool & Supply.”
Halbritter went on to explain how seasonal promotions are effectively announced to customers with the On-Hold messages through the multiple updates available in their contract and how Message-On-Hold informs callers about any key personnel and sales representatives changes that take place at Midstate Tool & Supply. Halbritter also acknowledged how callers on-hold can be directed to the company’s website where they can utilize many convenient on line services.
“We especially appreciate the close communication with HOLDCOM’S customer service and script consultant representatives,” Halbritter concluded, ”They are always punctual in keeping us up to date with needed changes in our messages and renewals of their services. The quality of their On-Hold voice messages is first class.”
Congratulations Midstate Tool and Supply!