While driving to work today I had the company of Gilad Odinak, the CEO of Spoken Communications. Although I could have been driving with Kathleen Federico and Pat Krippendorf, both Senior VPs at National Leisure Group. Yesterday I drove in with best selling author Michael Lozier. It may sound like I’m namedropping, but the fact is you could be commuting with the same Cast of Characters. Instead of filling your head with the same mind numbing songs that are played over and over this time of year, consider a productive alternative: Podcasting. Get out your mp3 players and point your browser to “Talk About Service”. It’s an on line radio show which is hosted by friend and industry insider Ed Horrell and focuses on Customer Service.
Ed is known for his lively comments and compelling interviews. He loves to recognize good customer service, hates the current state of most customer service, and is not reluctant to call out those companies that “don’t get it”. Ed ponders powerful questions with industry insiders and business leaders with Podcasts that include: Is Effective Self Help Possible for Customers? Are Your Customers Loyal? Are Bad Attitudes Destroying Your Company? and many other topics. From Donuts to the Dog Poop Initiative to an interview with the Kindness Crew, Ed’s Podcasts lead you through insightful and relevant information in the Customer Care space.
With roots in the Telecom industry working for ITT & Northern Telecom, Ed served at the largest bank in Memphis as one of the first Telecom Managers in Tennessee. He soon began freelance writing with Network World in the early 80s , which led to his professional speaking engagements at conferences and conferences and groups around the country. Ed touched on a hot topic in Customer Service (or the lack thereof) 4 or 5 years ago, and began exploring the topic for his current book “The Kindness Revolution”, which was released last August. The idea for bringing his customer service content to a local Clear Channel live weekly radio show in Memphis led him to Talk About Service.
If you’d like to learn more about Ed and his cast of characters or if you’d like to book Ed to speak at your group or conference, check him out online at talkaboutservice.net.