Message-On-Hold FAQ's

AUDIO

FREQUENTLY ASKED QUESTIONS

Service

Q:	Who is my contact?
A:	Every client is assigned a personal Script Consultant as well as a Client Relations representative.
Q:	How do I keep my program current?
A:	HoldTrakTM continuously monitors usage and content. Client Relations representatives consult on an ongoing basis about the effectiveness of your program.
Q:	How difficult is it to make changes in my program?
A:	Changes are made quickly and easily. Remote digital technology makes changing scripts a seamless operation. Your Client Relations representative will work with your Script Consultant to create scripts that reflect your changing needs and situations.

Technology

Q:	Will programs play through my entire telephone system?
A:	Yes, if you want them to. The program can be heard by whatever lines the music-on-hold port serves.
Q:	Does the message start at the beginning every time someone is put on hold?
A:	Your program is a continuous loop that is always playing. A person put on hold enters the message at the moment they are put on hold. Our scripts are structured to create a positive on hold experience at virtually any point of entry.
Q:	Will repeat callers hear the same message every time they're placed on hold?
A:	In most cases, they will not. Because a Message-On-Hold program is a continuous loop, repeat callers will hear different parts of the program.
Q:	Why does HOLDCOM only provide digital systems for Message-On-Hold use, as opposed to traditional taped messages?
A:	Experience shows that only a solid state digital announcer will provide the reliability and maintenance free operation necessary to take full advantage of our Message-On-Hold communication services.

Working Together

Q:	Who writes the script?
A:	A script is the product of your message and our expertise. A script is more than words and music. It reflects your marketing objectives, your current advertising and promotions, and your long-term goals. Our scriptwriters do the writing and you give the final approvals.
Q:	How long can my script be?
A:	A typical script for a four-minute program can be up to 400 words, allowing for four to six paragraphs or messages interspersed by brief intervals of music. Longer audio storage and program lengths are available if necessary.
Q:	How can I judge if the program is effective?
A:	As an essential component of your marketing and customer service efforts Message-On-Hold will reinforce your organization’s message in other mediums. It’s effectiveness can be judged by satisfied callers, ready to do business.
Q:	What other services does HOLDCOM offer?
A:	HOLDCOM has thriving divisions in Voice Production and Business Music Services.


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