September 2009

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Winter of Our Content

Pile of paperCombining our existing website with the latest in content management software and our new enhanced media team, Holdcom is pleased to launch our new dynamic web presence.  www.holdcom.com/more will continue to provide limitless archives from our knowledge base along with ongoing content contributions including instructional videos, blogs, newsletters, press releases, and more.  

With summer - and hopefully the bottom of the economic slide - behind us, we are looking toward an optimistic future that will provide our customers, business partners, and other interested parties with a "one stop shop" for everything Holdcom, everything audio marketing, everything about doing business in the modern era.  Nimble software will allow all our team members to share their insights and tricks of the trade in a dynamic and innovative way, and our Comment functionality will allow you, our audio marketing audience, to comment, critique, ask, request, state a position, disagree, vote, nominate, etc.

Having trouble ordering at our online store?  Request a video that takes you step-by-step through the process in an easy and entertaining manner.  (Don't request this one, it's already in the works.)  Think you have a better take on a Holdcom blog?  Let us know, at the source.  Think we're doing a great job and our services should be in every business' marketing tool kit?  Let us and the world know.   

And there's more... If you see a blog, a newsletter, a video, whatever, that you want to Save or Share with a friend, associate, the world, you can do it with the touch of a button.  Click the Share button and send it to your Facebook account or Twitter.  There's more and it's all there at www.holdcom.com linking from the Home page among other places, or go directly to www.holdcom.com/more.

We live in an age where every one wants information, wants content, wants... more... and you'll find more of what makes Holdcom your audio marketing partner at www.holdcom.com/more.  So we're making this the Winter of Our Content (with apologies to John Steinbeck and William Shakespeare). Check it out now!

 

 

Social Media is Kids Stuff

As a young child I remember running to the basement to play on the computer.  I loved with all my heart "Magic School Bus in the Solar System".  That's the only game I would play.  And one day while my sixty-year-old Grandfather visited, I wanted to show him this game.  I turned on the computer, put the CD in, and started the program.  With me being only five at the time, my Grandfather couldn't believe how well I was able to maneuver on the computer.  He was stunned that I could travel from Earth to Mars in the computer game.  He couldn't believe that his five-year-old grandson knew how to play the computer this well, while he could barely figure out how to turn it on!  When I turned around to look at him, he told me that it was unbelievable.  I thought "it's nothing big, really..." and then went on playing my game. 

Ten years later, looking back on that, I was very skilled at that game.  But now, when I watch my seven-year-old sister use the computer, I'm amazed.  The computer is left on 24 hours a day and she quickly browses the internet, searching game sites and social media sites.  Yes, that's right, social media.  From the same people who brought you MySpace and Facebook comes a new generation of social media, with sites like clubpenguin.com, webkinz.com, and moshimonsters.com all geared toward a specific, younger group of users.Social Media for Kids
MySpace was originally targeted towards small bands and groups, Facebook was originally designed for college students, and now Club Penguin and Moshi Monsters are social media sites growing in popularity among children.  Here's the interesting thing: Sometimes when playing a game, my seven-year-old sister, Morgan, asks me, "Brendan, why can't I talk to my friends in this game?"  She expects all games to behave the same way, because she was born into it.  She assumes all games will allow her to make friends, chat, and play "live" online. 
Just as I was born into an age of bulky televisions, VHS tapes, 90's computers, and film cameras, my sister was born into the digital age of flat screens, DVR's, and the latest and greatest digital cameras.  Her immediate response after having a picture taken is "Oh, let me see how it looks!"  The only time I would have said that at her age was if it was a Polaroid picture, and I'd still have to wait a few minutes for it to "develop". 

Today, everything is instantaneous. From the internet and mobile phones, we can control our lives.  Pay-per-view, emails, texting, and instant messaging are all available at our finger tips.  Companies that are using social media and mobile applications to promote their products and services are the ones that are thriving and getting the attention of the digital generation.  Companies that are not using social media will soon be left behind, because today's kids are the future consumers - born into social media and expecting the flexibility and customization they grew up with. 

Brendan is a young intern that worked in our media department this summer who, among other things, offered us insight into the minds of a generation where the Internet, iPhones, and YouTube are a given.

 

How To Tweet More Than 140 Characters

Texting and tweeting have become more popluar than talking on the phone and they're replacing email for the mobile generation.  With many applications limiting how many characters you can include in a single text or tweet, now is the time to brush up on your SMS language or Textese (also known as chatspeak, txt, txtspk, txtk, texting language, or txt talk).

Right under our fingertips, it's happened. A new language has permeated into the fabric of our society. Consider it "the new shorthand". 

Check out this list of popular SMS abbreviations or go online to find more.

http://en.wikipedia.org/wiki/SMS_language

http://www.phelios.com/sd/archives/sept04.html

 

UG2BK . .You got to be kidding
GBTW. . .Get back to work
NMP. . . .Not my problem
PIR . . . . .Parent in room
GFTD. . . .Gone for the day
FYEO. . . .For your eyes only
BI5 . . . . . Back in five minutes
DEGT. . . Don’t even go there
BIL . . . . . Boss is listening
PAW. . . . Parents are watching
99 . . . . . . Parents are no longer watching
PCM . . . . Please call me
IMS. . . . . I am sorry
TOY. . . . . Thinking of you
KUTGW. . Keep up the good work
CID . . . . . Consider it done
FWIW. . . .For what it’s worth
HAND . . . Have a nice day
IAT . . . . . I am tired
NRN . . . . No response necessary
4COL. . . . For crying out loud
WRUD. . . What are you doing
LMIRL. . . Let’s meet in real life
^5 . . . . . . High five

Voice Talent Spotlight

Jodi picture - VO spotlightJodi, this month's Featured Voice Talent, will bring a wealth of experience to your recording project - and more importantly, the desire to exceed your expectations.  Enjoy getting to know Jodi as much as we enjoy having her on our talent roster.

Holdcom Voice:  How did you get into voiceover work?
Jodi: I’ve always been interested in it. That probably stems from being a singer all my life.  The ebb and flow, timbre and pitch – the music – of words, has always fascinated me, both in writing and speaking. I used to read books onto tape for the CNIB (Canadian National Institute for the Blind) and I loved it. I even had fun learning the workings of the reel-to-reel recording machines they used at the time. From there, I progressed to getting my own home studio set up, reading stories into mp3 format for Librivox.org and taking voice classes with various talented instructors, both live and through teleconferencing. Things progressed remarkably quickly from there.

HV:  How long have you been working as a voice talent?
Jodi: Quite a while, but it’ll never be long enough!  I learn something new every day.

HV: What is the most exciting/interesting aspect of working as a voiceover?
Jodi: I really enjoy interpreting a script so that clients are wowed. It’s a lot of fun to set a mood that matches their vision – and even sometimes present viable options they hadn’t yet considered. I love taking a bunch of text and making it live so that it does what it’s supposed to do (sell, soothe, entertain, whatever that might be). It’s a performance art that shouldn’t seem like performance. The trick is to make it sound natural and effortless – even if it kind of isn’t. And of course it's important to get it done quickly so I don’t waste any of the client’s valuable time. I enjoy the variety too. There’s SO MUCH out there for a voiceover artist to do these days and so many new technologies making the human voice even more necessary all the time. I’ve done voiceover for documentaries, product demonstrations, tours, search engine landing pages & award videos, on-hold messages and jingles, book trailers, commercials, and radio imaging. I love it all. My “job” makes me eager to wake up and do my “work” every day!

HV: Anything else you would like to share with our readers? 
Jodi: I’m also a singer and a songwriter. I have a website called The Muse’s Muse Songwriting Resource at www.musesmuse.com that has been around since 1995 and has been written up in the Wall Street Journal and Billboard Magazine (among others). The site has a monthly newsletter that goes out to over 12,000 subscribers around the world and a message board with over 7000 members. I also make music with a folk group called Urban Tapestry (www.urbantapestry.org). We perform all over and we love it.

Three, Two, One - Action!

ImageHOLDCOM has turned on the mics & cameras, and started rolling new video footage to help you, our clients. With the ease and availability to upload and share video, HOLDCOM has begun publishing helpful how to's and educational videos to assist you with your audio marketing needs. Want a close-up of the latest in digital equipment? Confused about how to install your new equipment or program? Need assistance adjusting the volume of your Message-On-Hold program? The answers can now be found in short informative videos at www.holdcom.com/videos. Videos not your thing? Don't worry, HOLDCOM agents will always be available to answer your calls and assist you.  Check out this helpful video below, which explains how to adjust the volume on your Message-On-Hold equipment.

 

 

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Balancing Act

Balancing actAs technology provides new ways to capture, transmit, and manipulate voice and audio for telephony, the balancing act between good sound quality and effective data compression remains a critical concern.  Codecs for VoIP (most recently G.729) continue to squeeze more information into less "space", pushing the boundaries of acceptable speech reproduction. The industry has been engaged in the challenging task of developing more efficient data compression solutions that will yield superior sonic quality.  Since a codec is the underlying mechanism that converts analog audio to digital data, and back, it carries most of the responsibility for maintaining successful voice results. 

Other factors that affect voice in the VoIP environment are hardware, software, and bandwidth - elements that can be managed and adjusted when designing a telephone system.  Bandwidth allocation and processing requirements are two of the driving forces that will help determine the effectiveness of a VoIP solution. 

Unlike video, where the delivery of HD quality and greater visual clarity remained paramount, the early days of VoIP were focused more on bandwidth utilization than vocal quality.  This created some disappointing results in the quality of sound being transmitted over an IP network.  One of the unwanted and aurally annoying by-products of digital compression is known as "aliasing", which results from utilizing insufficiently low sampling resolutions.  Aliasing is the white noise, or hiss that you may have experienced during a cell phone or VoIP conversation.  Fortunately, new codecs have been, and are being, introduced that provide better encoding/decoding algorithms, resulting in improved voice quality AND more efficient storage and transmission.   

 

 

"E" Sign Of The Times

Technology changes our lives everyday.  At home and at work.  From how we communicate with the outside world, to what content we choose to view, the digital revolution is palpable.  The constant bombardment of new technology can be overwhelming or sometimes uneventful. 

If you're a business owner or sales manager, or if you are looking for a more effective way to not only transmit proposals and contracts but get them signed, then you'll be excited to hear about Echo Sign.  HOLDCOM has recently begun using electronic authorization for our Contracts, Workorders, and Renewal Forms.   Be on the look out for new Echo Sign emails which allow you to review your proposal or renewal and easily "electronically" sign them for fast, efficient order processing.  Within seconds, a signed pdf is on it's way to initiating your order and a pdf copy is sent to you and all involved parties for their records.

Not the one to sign off on the project?  No problem, just forward the email to the correct person.  Your boss is still stuck in the Stone Age (i.e. fax age)?  You can still print out the authorization and fax it back to Echo Sign, which will automatically scan your fax and email a pdf back to us for fast, efficient processing.   With Echo Sign, you can cut out the printing, paper, and faxing.  It's just another way HOLDCOM is working to exceed your expectations.  And be a little greener.

Check out Echo Sign for your business at www.echosign.com.

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